IT Support Specialist

Tennessee Hospital Association; Brentwood (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

The Tennessee Hospital Association (THA) is seeking an IT support professional to be the first line of assistance for staff. You will troubleshoot hardware and software issues, assist with online meeting tech, and help users navigate THA systems and services.

Qualified candidates will have 1+ year in a similar role and a CIS-related degree. Join a team dedicated to reliable IT services across Tennessee hospitals, health systems, and healthcare organizations.

Qualifications

• Associate or bachelor’s degree with a focus in Computer Information Systems or related area.
• At least one year of experience in a similar position.

Responsibilities

• Acts as THA staff’s first point of contact for technical support and assistance, including troubleshooting problems, researching and answering questions, and maintaining staff-assigned hardware.
• Supports staff in using select software and online services and provides technical support for in-person and online meetings as needed.
• Performs other technical duties as directed by the Assistant Vice President of Information Technology and the Systems Administrator.

Skills

Technical support

Troubleshooting

Customer service

Education

Associate's or Bachelor's in CIS

Experience in similar role

Tools

Windows OS

Networking basics

Job description

Company Description The Tennessee Hospital Association (THA), founded in 1938, advocates for hospitals, health systems, and healthcare organizations across Tennessee. THA works closely with its members to advance initiatives that support high-quality, patient-centered care. The association collaborates with healthcare leaders to strengthen services for communities statewide. THA offers a professional environment focused on improving healthcare delivery and supporting the organizations that provide essential medical services.

Job summary:

Serves as THA staff’s first point of contact for technical support and assistance including troubleshooting problems, researching and answering questions, and maintaining staff-assigned hardware. Supports staff in using select software and online services and provides technical support for in-person and online meetings as needed. Performs other technical duties as directed by the Assistant Vice President of Information Technology and the Systems Administrator.

ORGANIZATIONAL STRUCTURE: Positions reporting directly to this role, if any:None

Educational and Experience Requirements:

At least one of the following is required:

• Associate or bachelor’s degree with a focus in Computer Information Systems or related area.
• At least one year of experience in a similar position.

Licensing or Other Special Certifications Required: