IT Support Specialist

Clearwater Analytics, LLC; Boise (ID); On-site; USD 42,000 - 66,000; Full time

Job summary

Clearwater Analytics, LLC is seeking an IT Support Specialist to coordinate, diagnose, and troubleshoot employee IT issues across desktops, laptops, and networks. You will advocate for users, escalate when needed, and keep stakeholders informed with case updates.

You’ll contribute to SOPs and customer service guidelines for IT support. You’ll join a Help Desk team providing second-tier support, assisting with setup, provisioning, and off-hours tasks, while maintaining inventory and organizing IT

Qualifications

• Degree in information technology or certifications in CompTIA A+, Udemy IT Help Desk Professional, Microsoft IT Support, Apple Support.

Responsibilities

• Provides second tier IT support to employees and business resolving simple to moderate problems and tickets.
• Responds to escalated employee issues and incidents in a proactive, timely fashion.
• Completes tasks and projects supporting IT operations in delivering systems and features that provide significant value.
• Resolves software, hardware, and basic network/802.1x issues.
• Identifies quality and reliability issues in systems they maintain.
• Assists new hires with set-up, IT tools, and best practices.
• Supports the business with integration and provisioning ensuring best practices are followed.
• Executes on key deliverables for the business that require off-hour support or tasks.
• Assembles workstations including mechanical standing desks.
• Unboxes and organizes inventory items.
• Receives and organizes inventory while maintaining inventory tracking system.
• Installs IT equipment inclusive of TVs.
• Maintains a clean & safe work environment.
• Supports new hires and more junior team members with development to become more proficient over time.

Skills

Intune administration

JAMF administration

Azure Active Directory

Windows

Microsoft Office

macOS

Linux (CLI)

Networking & security

Documentation

Team collaboration

Education

CompTIA A+ Certification

Udemy IT Help Desk Professional

Microsoft IT Support Certification

Apple Support Certification

Tools

Azure AD

Windows/macOS/Linux environments

Job description

Job Summary: The IT Support Specialist takes charge of coordinating, diagnosing, and troubleshooting incoming employee issues. Offering support services, they assist employees facing technical challenges and information technology issues encompassing desktop, laptop, or network services. Ensuring prompt resolution or escalation, when necessary, they advocate for the customer by directing matters to the appropriate technical personnel. Additionally, they keep management and end-users informed with case status updates and contribute to the development, documentation, and implementation of standard operating procedures and customer service guidelines relevant to IT support.

Responsibilities:

Provides second tier IT support to employees and business resolving simple to moderate problems and tickets as a member of the Help Desk Team. Responds to escalated employee issues and incidents in a proactive, timely fashion. Completes tasks and projects supporting IT operations in delivering systems and features that provide significant value. Resolves any software, hardware, and basic network/802.1x issues. Identifies quality and reliability issues in systems they maintain. Assists new hires with set-up, IT tools, and best practices. Supports the business with integration and provisioning ensuring best practices are followed. Seeks input from teammates and outside experts on systems and feature design. Executes on key deliverables for the business that require off-hour support or tasks. Assembles workstations including mechanical standing desks. Unboxes and organizes inventory items. Receives and organizes inventory while maintaining inventory tracking system. Installs IT equipment inclusive of TVs. Maintains a clean & safe work environment. Supports new hires and more junior team members with development to become more proficient over time.

Required Skills:

Knowledge of Intune and JAMF administration. Knowledge of Azure active directory. Experience with Microsoft Windows operating systems, Microsoft Office Products, and MAC. Experience with multiple Linux distributions and comfortable with command line & scripting experience. Experience with networks, firewalls/security, and operating systems. Ability to lift 50 pounds safely. Self-motivated and Self-organized. Basic mechanical aptitude. Ability to troubleshoot first tier computer hardware and software issues. Strong computer skills, including proficiency in Microsoft Office. Excellent attention to detail and strong documentation skills. Outstanding verbal and written communication skills. Strong organizational and interpersonal skills. Exceptional problem-solving abilities. Collaborates well with other teams.

Education & Experience:

Degree in information technology or certifications in CompTIA A+, Udemy IT Help Desk Professional, Microsoft IT Support, Apple Support. 4+ years of relevant experience.

Thank you for your interest in a career with Clearwater! Clearwater Analytics (NYSE: CWAN) is transforming investment management with the industry’s most comprehensive cloud-native platform for institutional investors across global public and private markets. While legacy systems create risk, inefficiency, and data fragmentation, Clearwater’s single-instance, multi-tenant architecture delivers real-time data and AI-driven insights throughout the investment lifecycle. The platform eliminates information silos by integrating portfolio management, trading, investment accounting, reconciliation, regulatory reporting, performance, compliance, and risk analytics in one unified system. Serving leading insurers, asset managers, hedge funds, banks, corporations, and governments, Clearwater supports over $8.8 trillion in assets globally. Learn more at www.clearwateranalytics.com.

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with the job description, we encourage you to still apply! You may be just what we're looking for.