IT Support Services II-Help Desk

Courser; Tucson (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading Managed Services Provider in Tucson, AZ is seeking a Level II Reactive Services Support Technician to join their Services Team. The role involves troubleshooting client issues, configuring IT systems such as Office apps and servers, and managing documentation for support tickets. Ideal candidates will have strong multi-tasking skills and the ability to handle diverse IT situations. A competitive benefits package is offered.

Benefits

Competitive benefits package

401k match

Gym reimbursement

Paid certifications

Qualifications

• Technical skills, people skills, and multitasking required.
• Ability to handle diverse situations and flexible work hours.

Responsibilities

• Troubleshoot various client issues via remote support technologies.
• Configure and troubleshoot Office applications and VMWare host servers.
• Manage documentation for scheduled tickets and projects.

Skills

Multi-tasking

Attention to detail

Strong work ethic

Flexibility to work extended hours

Tools

VMWare

Active Directory

Windows Servers

Office applications

Job description

Who we are
Integrated Axis is a leading Managed Services Provider (MSP) located in Tucson, AZ with clients located across the US. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.

Level II Reactive Services Support Technician
We are looking to fill this role in Tucson, AZ as an addition to our Services Team. This role could also lead into Field Service calls.

Your day to day

• Troubleshoot various client issues via remote support technologies
• Project planning, coordination and vendor management
• Configure and troubleshoot Office applications (all versions)
• Configure and troubleshoot VMWare host servers
• Install, Configure, manage and troubleshoot Active Directory, to include users, groups and OU’s
• Troubleshoot Firewall, Switches, VPN connections, and other network equipment
• Troubleshoot Wireless Access Points and wireless client connections
• Configure and troubleshoot Windows 7, 8/8.1, 10, 11
• Configure and troubleshoot Windows Servers (all versions)
• Configure and troubleshoot server services such as: DNS, DHCP, DFS, IIS, ISA, ISS, etc.
• Configure and troubleshoot digital certificate implementations
• Additional requirements that are not necessarily technical in nature include:
• Manage, track, and enter documentation for scheduled tickets in the queue
• Document all activities related to tickets and any non-client related work
• Configure and troubleshoot various medical and dental software and hardware systems
• Provide support and perform activities relating to current or upcoming projects
• Fulfill weekend monitoring, after hours support or other activities as needed
• Able to perform complex tasks and projects with little direct supervision

Your experience

• Multi-tasking, attention to detail, a strong work ethic, and a love for IT work are absolute requirements for this position.
• Ability to handle diverse situations on a daily basis is required, as is the flexibility to work extended hours as needed.
• This position requires technical skills, people skills, and an ability to track multiple tasks and client activities simultaneously.

What we do for you
At Integrated Axis we prioritize our employees’ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.

Benefit Highlights

• Competitive benefits package, including medical, dental, vision, and life insurance
• 401k match
• Flexible PTO
• 10 Holidays including your Birthday and a Floating Holiday!
• Gym reimbursement
• Amazon Prime reimbursement
• 40 Hours for Volunteer Time
• Paid Maternity and Paternity leave
• Paid certifications
• Learning and development programs