IT Support Services II-Help Desk

Palmetto Technology Group (PTG); Greenville (SC); On-site; USD 68,000 - 118,000; Full time

Job summary

A growing technology service provider in Greenville, SC is seeking an experienced IT Support Services II. This role involves providing advanced technical support, mentoring junior staff, and managing IT projects. The ideal candidate will have 3-5 years of IT support experience, with strong troubleshooting skills across various platforms. This full-time position offers a competitive salary and robust benefits package.

Benefits

Competitive benefits package

401k match

Unlimited Approved PTO after one year

Gym reimbursement

Amazon Prime reimbursement

Paid Maternity and Paternity leave

Paid certifications

Qualifications

• 3-5 years of experience in IT support or system administration, preferably in a corporate environment.
• Strong knowledge of operating systems (e.g., Windows Server, Linux, macOS).
• Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations.

Responsibilities

• Provide tier II support for application, hardware, and network-related issues.
• Respond to service requests from users, ensuring a positive user experience.
• Assist in the administration of IT systems, including servers and cloud environments.

Skills

Technical Support

Troubleshooting

User Support

System Administration

Documentation

Mentorship

Incident Reporting

Education

Bachelor's degree in Computer Science or related field

Tools

ConnectWise

ServiceNow

JIRA

Zendesk

Job description

Who We Are

COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.

Who We Are

COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.

IT Support Services II-Help Desk

We are seeking a skilled IT Support Services II to join our dynamic IT team. The ideal candidate will have extensive experience in providing technical support and troubleshooting for various IT systems, software, and hardware. This role requires the ability to handle more advanced technical issues, mentor junior staff, and contribute to client-facing IT projects and initiatives.

Key Responsibilities:

• Advanced Technical Support: Provide tier II support for application, hardware, and network-related issues escalated from junior team members, ensuring timely resolution
• User Support: Respond to service requests from users, providing exceptional customer service and ensuring a positive user experience
• System Administration: Assist in the administration and management of IT systems, including servers, workstations, and cloud environments
• Troubleshooting: Diagnose and resolve complex technical issues across a variety of platforms, including Windows, macOS, Linux, and mobile devices
• Documentation: Maintain comprehensive documentation of IT support processes, troubleshooting steps, and system configurations for knowledge sharing and future reference
• Mentorship: Assist in training and mentoring junior IT support staff, providing guidance on best practices and technical skills
• IT Projects: Participate in IT projects, such as software deployments, system upgrades, and network enhancements, ensuring projects are completed on time and within scope
• Monitoring and Maintenance: Monitor IT systems and networks for performance and security, proactively identifying and resolving potential issues
• User Account Management: Manage user accounts, permissions, and access rights within various systems and applications
• Incident Reporting: Track and report on incident trends, root causes, and resolutions to help improve IT services and support processes
  
  

Key Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
• 3-5 years of experience in IT support or system administration, preferably in a corporate environment
• Strong knowledge of operating systems (e.g., Windows Server, Linux, macOS) and enterprise applications
• Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations
• Familiarity with helpdesk and ticketing systems (e.g., ConnectWise, ServiceNow, JIRA, Zendesk)
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues efficiently
• Strong communication skills, with the ability to explain technical concepts to non-technical users
  
  

Preferred Experience:

• Experience with ConnectWise
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE)
• Experience with cloud services (e.g., AWS, Azure) and virtualization technologies (e.g., VMware, Hyper-V)
• Knowledge of IT security practices and data protection regulations
  
  

What We Do For You

At COURSER we prioritize our employees’ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.

Benefit Highlights

• Competitive benefits package, including medical, dental, vision, and life insurance
• 401k match
• Unlimited Approved PTO after one year (2 weeks your first year)
• 10 Holidays including your Birthday and a Floating Holiday!
• Gym reimbursement
• Amazon Prime reimbursement
• 40 Hours for Volunteer Time
• Paid Maternity and Paternity leave
• Paid certifications
• Learning and development programs
  
  

Courser is an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Internet Publishing

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Greenville, SC $68,000.00-$118,000.00 1 day ago

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