IT Support Professional - Tier 3 - Hybrid / Work From Home

ZipRecruiter; Portland (OR); Remote; USD 60,000 - 90,000; Full time

Job summary

Join a leading IT services firm as a Tier 3 IT Support Professional in Portland, Oregon. You will work closely with clients to solve technical issues, implement technologies, and ensure cybersecurity, all while enjoying a supportive team environment. This role emphasizes the importance of problem-solving, communication, and a passion for technology.

Benefits

100% paid medical, dental, and vision coverage

Performance-based bonus program

Paid time off

Qualifications

• Minimum of five years experience in IT support or helpdesk roles.
• Prior employment with a Managed Service Provider (MSP) preferred.
• Experience with cloud technologies and tools.

Responsibilities

• Provide IT support to B2B clients, resolving technical issues.
• Collaborate on implementing new technologies.
• Maintain strong cybersecurity practices.

Skills

Troubleshooting

Critical Thinking

Communication Skills

Interpersonal Skills

Attention to Detail

Tools

Microsoft 365

SharePoint

Microsoft Azure

Windows Servers

Networking

Job description

We are seeking a Tier 3 IT Support Professional to join our team! You will collaborate with our team to implement new technologies and resolve IT-related issues for our B2B clients.

Note: You must be located in the general Portland, Oregon region, as some work will be required now and then in our clients' offices.

If you aspire to be extraordinary, we want you to join our team!

Strix is a family-focused, managed IT services firm, serving small and medium-sized businesses across a diverse industry portfolio throughout the United States. We pride ourselves on being committed to each other, our clients, and our community.

As a member of our team, it is expected that you:

• Thrive when solving problems, and are passionate about technology.
• Support our strong emphasis on cybersecurity, analysis, and proactive protections.
• Provide technical assistance with clients' cloud environments as well as computer hardware and software.
• Collaborate with management on prospect and client opportunities.
• Respect others and are excited about helping teammates and clients alike.
• Maintain strong morals and values and always strive to provide the highest quality service.
• Are committed to improving the lives of others, both personally and professionally.
• Have a "lifelong learner" mentality.
• Have a strong desire to contribute & look forward to actively helping build something extraordinary.
• Have exceptional communication and interpersonal skills.
• Show patience and excel under pressure.
• Work equally well in both team and solo environments.
• Present a clean and professional appearance.
• Resolve issues for clients remotely (90%) and as necessary in-person (10%).
• Openly offer assistance & collaborate with other team members.

Minimum qualifications:

• Prior employment experience working for a Managed Service Provider (MSP).
• Previous demonstrated experience in IT customer service or helpdesk roles.
• Strong troubleshooting and critical thinking skills.
• Strong cloud and desktop support background.
• Demonstrated experience with Microsoft 365, SharePoint, and other cloud technologies.
• Demonstrated experience with networking, Windows servers, and Microsoft Azure.
• Minimum of five years experience.
• Exceptional verbal and written communication skills.
• Positive attitude and professional demeanor.
• Exceptional attention to detail.
• Unwavering ability to follow instructions and adhere to policies and processes.
• A valid driver's license and reliable, insured transportation.

Strix is an equal opportunity employer. All qualified candidates are encouraged to apply and will receive equal consideration without exception. Compensation is based on demonstrated skills and experience and includes both a salary and performance-based bonus. Strix offers generous benefits, including 100% paid medical, dental, and vision coverage for employees, a bonus program, paid time off, and other perks and opportunities for advancement.

Strix was formed in 1994 and provides mission-critical proactive IT support and services to small to medium businesses with high-reliability computing needs. We are located in Maryland, Louisiana, Idaho, and Oregon, serving clients nationwide.

We are a "virtual" company, meaning you have the opportunity to work from home unless there is a requirement to go on-site with a client.