IT Support Pro — Elevate End-User Experience

Camfil, USA; Washington (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Camfil - A Global Leader in Air Filters and Clean Air Solutions in Washington, NC, is seeking an IT Support Specialist to triage and resolve end-user incidents, provide hands-on desktop support, and assist with software releases and IT projects. You will communicate with users via phone, email, and MS Teams, and document issues and solutions for future reference.

Ideal candidates bring Windows troubleshooting experience, strong customer service, and solid knowledge of networking.

Qualifications

• Bachelor's degree in Information Technology or related field preferred, or equivalent work experience.
• 2–3 years of IT support experience acceptable in lieu of degree.
• Certifications such as A+/Network+ are a plus.
• Proven experience troubleshooting Microsoft Windows and desktop products.
• Strong knowledge of computer hardware (CPU, RAM, drives).
• Experience with Windows Server operating systems.
• Excellent written and verbal communication skills.
• Interpersonal skills with ability to build rapport.
• Strong documentation skills.
• Understanding of TCP/IP networking.
• Familiarity with AD, AS400, Dynamics, Exchange, SQL, SharePoint, VMware, or Veeam is a plus.

Responsibilities

• Provide primary triage and resolution of incidents via phone, email, MS Teams, and ticketing system.
• Perform hands-on fixes at desktop level: install/upgrade software, hardware, and configurations.
• Escalate priority issues per client specifications to appropriate resources.
• Create end-user documentation and contribute to knowledge base.
• Support software releases and end-user communications; assist in projects as needed.
• Maintain high levels of customer service and follow service management principles.

Skills

Troubleshooting Windows

Communication skills

Documentation skills

TCP/IP networking

Customer service

Teamwork

Analytical thinking

Prioritization under pressure

Attention to detail

Problem-solving

Education

Bachelor's degree in IT/IS

Experience 2-3 years accepted in lieu

Tools

Active Directory

AS400

SolidWorks

Microsoft Dynamics

Exchange

SQL

SharePoint

VMware

Veeam

Job description

Camfil - A Global Leader in Air Filters and Clean Air Solutions in Washington, NC, is seeking an IT Support Specialist to triage and resolve end-user incidents, provide hands-on desktop support, and assist with software releases and IT projects. You will communicate with users via phone, email, and MS Teams, and document issues and solutions for future reference.

Ideal candidates bring Windows troubleshooting experience, strong customer service, and solid knowledge of networking.