IT Support Lead

Manna; Tulsa, Northern (OK, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Manna is seeking an IT Support Lead to own IT support and infrastructure for its growing U.S. operations, based on-site in Tulsa, Oklahoma. You’ll be the primary local contact for hardware, software, network and systems issues, collaborating with the central IT Ops team in Ireland.

In this player-manager role, you’ll mentor a small on-site team, set priorities, coordinate vendors, and help scale our U.S. sites while maintaining security and operational resilience across locations.

Qualifications

• 5+ years in IT support, systems administration or infrastructure roles.
• Strong Windows and macOS support experience.
• Solid networking fundamentals: routing, switching, VPNs.
• Hands-on with Unifi devices and general hardware knowledge.
• Experience administering Microsoft 365 (Exchange Online, SharePoint, Teams).
• Comfort with edge devices (e.g., Raspberry Pi) for remote monitoring.
• AWS Cognito knowledge is a strong advantage.
• Excellent cross-time zone communication and collaboration skills.
• Experience mentoring or leading a small IT team.
• Willingness to travel to other U.S. sites as needed.

Responsibilities

• Own day-to-day IT support across Tulsa site, first point of contact for hardware, software, network and systems issues.
• Manage and mentor a small on-site IT team as U.S. headcount grows.
• Deploy and maintain standardized site infrastructure kits and configurations.
• Set up user accounts, provision hardware, and manage endpoint security.
• Diagnose and resolve connectivity and cellular/site-link issues with escalation to Ireland.
• Coordinate with local vendors, ISPs and contractors on-site.
• Document site environments and recurring issues for knowledge sharing.
• Identify and surface security and resilience improvements across sites.

Skills

IT support

Windows/macOS

Networking basics

Unifi hardware

Microsoft 365 admin

Edge devices

AWS Cognito

Cross-time zones

Team leadership

Travel-ready

Tools

Unifi gear

HP/Dell hardware

Raspberry Pi

Jump-box access

Microsoft 365 administration

Job description

At Manna, we’re changing how the world receives things - by taking delivery to the skies.

Our mission is simple but ambitious: to make high-speed suburban delivery affordable, green, and safe. We design and build our own aviation-grade drones that deliver food, coffee, groceries, and more directly from local stores and vendors to people’s doors in just a few minutes.

We’re a team that Drive with Impact, are Safety Focused, and knows that the best ideas come from Team Players who show up as their Authentic Selves. We move fast, we are passionate about what we do, and we’re always pushing a growth mindset to be better in everything we do.

If you want to build world-changing technology with real-world impact (and have a bit of fun while doing it), you’ll love it here.

Welcome to Manna - where we deliver the future.

Role Purpose

We are hiringan IT Support Leadto own IT support and infrastructure for Manna’s growing U.S. operations.

Based on-site inTulsa, Oklahoma, you’ll be the primary local point of contact for hardware, software, network and systems issues. You’ll work closely with Manna’s central IT Ops team in Ireland, acting as the on-the-ground extension of the team and implementing IT standards locally.

Unlike a traditional queue-based support role, this position is about building strong local knowledge — understanding each site, its people, equipment and operational needs well enough to resolve issues quickly and prevent repeat problems.

As new U.S. sites come online, you’ll play a key role in getting them set up consistently and reliably.

This is also aplayer-manager role. Alongside hands‑on technical work, you’ll manage a small on‑site team as our U.S. operations grow, setting priorities, mentoring junior support staff and coordinating contractors and vendors for site‑specific work.

WhatYou’ll Be Responsible For

• Own day-to-day IT support across Manna's site in Tulsa, Oklahoma, acting as the first and primary point of contact for hardware, software, network, and systems issues.
• Manage and mentor a small on-site IT support team, setting daily priorities and providing hands‑on people leadership as U.S. headcount grows.
• Deploy, configure, and maintain standardized site infrastructure kits (networking gear, edge/jump‑box devices, security cameras, UPS units) as new U.S. sites come online — with this role feeding back field insights to help shape them via Central IT.
• Set up and maintain user accounts, provision hardware, and manage endpoint security in line with Corporate IT standards.
• Diagnose and resolve network, connectivity, and cellular/site‑link issues, escalating to Corporate IT in Ireland when specialist input is needed.
• Coordinate with local vendors, ISPs, and contractors on‑site, and manage hands‑on troubleshooting that can't be done remotely.
• Document site environments, equipment inventories, and recurring issues so knowledge doesn't sit with one person.
• Surface opportunities to strengthen IT security and operational resilience across U.S. sites, working with central IT Ops to implement agreed changes.
• Work cross‑functionally and across time zones with Manna's central IT Ops team in Ireland, executing the direction it sets and feeding field insights back to the IT Infrastructure leads.
• Prioritise and execute tasks independently in a high‑pressure, fast‑scaling environment with minimal day‑to‑day supervision.

• 5+ years in IT support, systems administration, or infrastructure roles, including experience working independently or leading site‑level IT.
• Strong track record supporting both Windows and macOS environments.
• Solid networking fundamentals — routing, switching, VPNs, and troubleshooting connectivity issues, including cellular/mobile‑data links.
• Experience with Unifi (access points, switches, gateways) and general hands‑on hardware experience (HP, Dell).
• Familiarity with Microsoft 365 (Exchange Online, SharePoint, Teams) administration.
• Comfortable managing edge devices (e.g. Raspberry Pi or similar) for remote monitoring and jump‑box access.
• Knowledge of AWS, particularly identity/access services (e.g. Cognito), is a strong advantage.
• Excellent communication skills, with the ability to work effectively across time zones with a remote parent IT team.
• Willingness to travel to other U.S. sites as the operation grows.
• Comfortable being the senior technical presence on‑site, with sound judgment on when to resolve locally versus escalate.
• Prior experience managing or mentoring a small technical team, comfortable balancing hands‑on support work with day‑to‑day people leadership.