IT Support / Help Desk Technicians

University of Utah; Salt Lake City (UT); Hybrid; USD 29,000 - 41,000; Full time

Job summary

The University of Utah Department of Biochemistry IT team seeks an IT Helpdesk Technician to provide first-line support for faculty, students and staff. You will assist with desktops, software, and network services using University tools and standard procedures.

You will log tickets, track assets, manage access, and coordinate printer maintenance while escalating complex issues to Tier 2. Strong communication and reliability are essential.

Qualifications

• 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
• IT Support / Help Desk Technician I: Requires little to no related experience.
• IT Support / Help Desk Technician II: Requires at least 1 year of related experience.
• IT Support / Help Desk Technician III: Requires 3+ years of related experience.
• IT Support / Help Desk Technician IV: Requires 5+ years of related experience.

Responsibilities

• Provide timely support services to employees with first-level technical problems and information technology issues involving desktop, laptop, or network services.
• Create and track help desk tickets in the system to ensure prompt and satisfactory resolution to issues.
• Install and support licensed and internal software/hardware.
• Track computer hardware and software assets.
• Assist with provisioning/deprovisioning access and accounts.
• Maintain printers and coordinate service repairs.
• Repair/troubleshoot desktop and laptop computers, printers, monitors, etc.
• Escalate issues as necessary to tier 2/manager or appropriate team/group.

Skills

Windows/macOS troubleshooting

Ticketing systems experience

OS command lines (cmd, powershell,bash

Tools

ServiceNow

Jira

Job description

Track Level S4 - Highly Skilled, S3 - Skilled, S2 - Intermediate, S1 - Entry Level Support

FLSA Code

FLSA Code Nonexempt

Patient Sensitive Job Code?

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time?

Full Time or Part Time? Full Time

Shift

Shift Day

Work Schedule Summary

VP Area

VP Area U of U Health - Academics

Department

Department 01502 - Department of Biochemistry

Location

Location Campus

City

City Salt Lake City, UT

Type of Recruitment

Type of Recruitment External Posting

Pay Rate Range

Pay Rate Range $21.00 - $30.00 DOE

Close Date

Close Date 11/09/2026

Priority Review Date (Note - Posting may close at any time)

Job Summary

The Department of Biochemistry IT team is looking for an IT Helpdesk Technician to support the Department’s research and educational mission. This position will be first line technical support for our faculty, students, and staff. We support a broad array of devices and services, leveraging both University provided solutions, as well as specialized hardware and software to enable research.

Responsibilities

• Provide timely support services to employees with first-level technical problems and information technology issues involving desktop, laptop, or network services.
• Create and track help desk tickets in the system to ensure prompt and satisfactory resolution to issues.
• Install and support licensed and internal software/hardware.
• Track computer hardware and software assets.
• Assist with provisioning/deprovisioning access and accounts.
• Maintain printers and coordinate service repairs.
• Repair/troubleshoot desktop and laptop computers, printers, monitors, etc.
• Escalate issues as necessary to tier 2/manager or appropriate team/group.

Minimum Qualifications

EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:

IT Support / Help Desk Technician, I: Requires little to no related experience.

IT Support / Help Desk Technician, II: Requires at least 1 year of related experience.

IT Support / Help Desk Technician, III : Requires 3+ years of related experience.

IT Support / Help Desk Technician, IV: Requires 5+ years of related experience.

Preferences

• Some familiarity with Windows and macOS, especially troubleshooting common issues
• Experience using ticketing systems (e.g. ServiceNow, Jira, etc)
• Some familiarity with OS command lines (cmd, powershell, bash, zsh, etc)

Type

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page .

Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members , a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Required fields are indicated with an asterisk (*).

• * What is your highest level of completed education?
  • None
  • High School Diploma or Equivalent
  • Associate Degree
  • Bachelor's Degree
  • Master's Degree
  • Doctorate Degree
• * How many years of related work experience do you have?
  • Less than 2 years
  • 2 years or more, but less than 4 years
  • 4 years or more, but less than 6 years
  • 6 years or more, but less than 8 years
  • 8 years or more, but less than 10 years
  • 10 years or more, but less than 12 years
  • 12 years or more, but less than 14 years
  • 14 years or more

Required Documents

• Resume

Optional Documents

• Cover Letter

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: [phone] By Email: [e-mail]