IT Support / Help Desk Tech I

University of Utah; Salt Lake City (UT); Ibrido; USD 22.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Benefited staff

Descrizione del lavoro

University Information Technology (UIT) at the University of Utah is seeking a full-time IT Support / Help Desk Technician I. The role provides first-level technical support to students, faculty, and staff, handling hardware, software, account access, security, and network issues.

Occasional on-site work is required with hybrid options within Utah. The position reports to the UIT Help Desk manager and offers a 40-hour work week with a day shift (10am-7pm Tue-Sat) and a pay rate of $17.00/hour.

Competenze

• EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
• IT Support / Help Desk Technician, I: Requires little to no related experience.

Mansioni

• The IT Support/Help Desk Technician I is the first point of contact for hardware, software, account access, security, and network issues. Troubleshoots and resolves problems and escalates complex issues as needed.
• All incidents and resolutions are documented to ensure customer service and operational effectiveness.

Descrizione del lavoro

Details

Open Date 10/09/2026

Requisition Number PRN46437B

Job Title IT Support / Help Desk Technicians

Working Title IT Support / Help Desk Tech I

Career Progression Track S00

Track Level S1 - Entry Level Support

FLSA Code Nonexempt

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

10am-7pm TUE - SAT , off SUN / MON

VP Area President

Department 01555 - UIT INFRASTRUCTURE & OPS

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $17.00/hour

Close Date 10/16/2026

Priority Review Date (Note - Posting may close at any time)

Job Summary

IT Support / Help Desk Technicians

University Information Technology ( UIT ) is seeking a full-time, benefited Help Desk professional to join our team. Until further notice, this position is eligible for hybrid or on-site work within the state of Utah. On-site training and occasional on-site work are required. Work location and schedule may vary based on operational needs.

An employee hired into this role who telecommutes will be responsible for providing space, telephone, printing, networking and/or internet capabilities at the telecommute location and signing the University of Utah Telecommuting Agreement. The employee will also be responsible for transportation and related expenses for on-site work.
About UIT :University Information Technology ( UIT ), the central IT service provider for the University of Utah, reports to the U’sChief Information Officerand is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services ( CIS ) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

About the University of Utah : Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home toarts and museum venues and a member ofBIG -12 Conference.Skiing and snowboarding opportunitiesare a short distance from campus, and opportunities to pursue activities frombiking to hiking to fishing abound. Salt Lake City is home toUtah Symphony and Opera,Ballet West,professional sports teams, and a wide range of other cultural and recreational activities.

Responsibilities

IT Support / Help Desk Technician, I

The IT Support/Help Desk Technician I is responsible for providing first-level technical support to students, faculty, staff, and other users. This position serves as the primary point of contact for hardware, software, account access, security, and network-related issues. The technician troubleshoots and resolves technical problems, utilizes knowledge base articles and standard support procedures, and escalates complex issues to specialized support teams when necessary. All incidents, service requests, and resolutions are accurately documented to ensure a high level of customer service and operational effectiveness. This position will report directly to the UIT Help Desk manager.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.

Job Code: S34131

Grade: S13

Minimum Qualifications

EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

IT Support / Help Desk Technician, I: Requires little to no related experience.

Preferences

Type Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the:University of Utah Non‑Discrimination page.
Online reports may be submitted athttps://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/**This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As perUniversity of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.