IT Support - Front Office Equity

QUANTEAM - North America (RAINBOW PARTNERS Group); New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Quanteam, the founding entity of Rainbow Partners, seeks an Application Support Analyst with strong front-office experience in Equity and Equity Options trading platforms. You will work closely with traders, quants, and technology teams to ensure the seamless operation of electronic trading platforms, order management systems, and connectivity gateways.

The role requires 5+ years in front-office support, expertise in FIX messaging, and hands-on experience with Fidessa, EMSX, Dash, and related

Qualifications

• 5+ years of application or production support in a front-office trading environment.
• Strong knowledge of Equities and Equity Options (Listed and OTC).
• Hands-on experience with execution platforms (Fidessa, EMSX, Dash...).
• Strong understanding of FIX messaging and gateways.
• Experience with trade booking systems and OMS for Equities/Options.
• Good scripting knowledge with SQL for automation and log analysis.
• Excellent problem-solving and communication skills with traders under pressure.

Responsibilities

• Provide front-line support for traders and sales teams across Equities and Listed/OTC Options.
• Monitor and maintain execution platforms such as Fidessa, EMSX, Dash.
• Troubleshoot and support FIX connectivity, including order routing, drop copies, and gateway stability.
• Investigate and resolve production issues in real time, escalating to development teams when needed.
• Support trade booking systems and ensure accurate capture of trades across Equities and Options.
• Collaborate with infrastructure and development teams to drive improvements, automation, and stability in trading environments.
• Prepare incident reports, root cause analyses, and contribute to knowledge base documentation.

Skills

Front-office support

Equities & Equity Options

FIX messaging

Trade booking systems

SQL scripting

OMS

Traders collaboration

Tools

Fidessa

EMSX

Dash

Flextrade

Job description

As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in the fields of Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Geneva, Lisbon, Porto and Casablanca.

We are seeking a motivated Application Support Analyst with strong experience supporting Equity and Equity Options trading platforms in a front-office environment. The successful candidate will work closely with traders, quants, and technology teams to ensure the seamless operation of electronic trading platforms, order management systems, and connectivity gateways.

Key Responsibilities

• Provide front-line support for traders and sales teams across Equities and Listed/OTC Options.
• Monitor and maintain execution platforms such as Fidessa, EMSX, Dash (knowledge of Flextrade or similar systems is a plus).
• Troubleshoot and support FIX protocol connectivity, including order routing, drop copies, and gateway stability.
• Investigate and resolve production issues in real time, escalating to development teams when needed.
• Support trade booking systems and ensure accurate capture of trades across Equities and Options.
• Collaborate with infrastructure and development teams to drive improvements, automation, and stability in trading environments.
• Prepare incident reports, root cause analyses, and contribute to knowledge base documentation.

Required Skills & Experience

• 5+ years of application or production support in a front-office trading environment.
• Strong knowledge of Equities and Equity Options (Listed and OTC).
• Hands-on experience with execution platforms (Fidessa, EMSX, Dash...).
• Strong understanding of FIX messaging and gateways.
• Experience with trade booking systems and OMS for Equities/Options.
• Good scripting knowledge with SQL for automation and log analysis.
• Excellent problem-solving and communication skills with the ability to work directly with traders under pressure.