IT Support Engineer, Private Family Office, NYC

Career Group; New York (NY); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A private family office seeks an IT Support Engineer in New York City. The role involves providing ongoing IT support to employees and portfolio companies, ensuring compliance with security standards while using predominantly Apple and Google technologies. Ideal candidates will have experience in IT support roles and strong communication skills.

Benefits

Premium health benefits upon hire

Hybrid work schedule

Qualifications

• 2+ years of IT support experience, preferably in a security-focused environment.
• Strong troubleshooting skills; effective communicator.
• Integrity and discretion in finance or family office settings are pluses.

Responsibilities

• Provide IT support for macOS and iOS users in Apple environments.
• Administer MDM policies and secure configurations for Google Workspace and 1Password.
• Implement IT security measures and manage onboarding/offboarding.

Skills

Troubleshooting

Communication

Device Management

IT Security Awareness

Apple Ecosystem Proficiency

Google Workspace Proficiency

Tools

Kandji MDM

1Password for Business

Job description

IT Support Engineer, Private Family Office, NYC

IT Support Engineer, Private Family Office, NYC

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This range is provided by Career Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $100,000.00/yr

IT Support Engineer, Private Family Office, NYC

The IT Support Engineer is based in New York, New York, reporting to the Director of IT. The role is responsible for providing day-to-day IT support to our employees and select portfolio companies/affiliated entities, resolving user issues, managing devices, and playing a key role in strengthening IT security protocols. Proficiency in Google and Apple ecosystems is required, as well as an eye for continuous improvement.

Key Responsibilities:

• Provide day-to-day support for macOS and iOS users in a 100% Apple environment.
• Administer and enforce Kandji MDM policies, including device compliance, zero-touch deployment, and patch management.
• Support administration and secure configuration of Google Workspace, including user lifecycle management, OAuth scopes, and admin roles.
• Maintain and enhance 1Password for Business usage across the team, with a focus on secure credential storage and best practices.
• Champion the implementation/monitoring of 2FA and phishing-resistant authentication methods.
• Assist in executing security-related initiatives, including vulnerability remediation, policy updates and vendor access reviews. Monitor systems for anomalies and collaborate on incident response procedures when necessary.
• Help implement IT security standards, documentation, and checklists for audits and compliance.
• Manage onboarding/offboarding processes with a security-first mindset.
• Maintain asset inventory, ensure encryption at rest and in transit, and assist with access audits.
• Collaborate with the Director of IT on evaluating new security tools, testing configurations, and maintaining a strong security baseline.

Qualifications:

• 2+ years of experience in IT support or administration, preferably in a security-conscious setting.
• Strong troubleshooting skills and ability to communicate clearly and respectfully at all levels.
• High level of integrity and discretion; prior role in investment, finance or family office a plus.
• Proficiency managing Apple and Google environments in a business setting.
• Working knowledge of MDM solutions and enterprise password managers.
• Understanding of endpoint security, encryption, MFA and principle of least privilege.
• Interest or experience in IT security policy implementation, documentation, and audit readiness.
• Based within a commutable distance from Manhattan.
• Preferred skills - light scripting experience and/or familiarity with firewall basics.

Schedule: Hybrid. Monday-Friday 9am-5pm, with as-needed online availability nights and weekends and some light travel required.

Compensation: Salary range of $80,000-$100,000 dependent on experience, with eligibility for premium health benefits upon hire.

You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting workgrades.com/home/candidate. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Venture Capital and Private Equity Principals, Investment Management, and Financial Services

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Inferred from the description for this job

Medical insurance

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