IT Support Engineer – Mid Level

Energie Noire; Home (KS); Hybrid; USD 9,652 - 16,087; Full time

Benefits offered by this job

Collaborative international team

Hybrid work option

Job summary

Energie Noire is a new Moroccan company backed by a German parent company, operating with English as the corporate language. The role focuses on IT support for SMEs within an international, fast-growing environment.

Initial on-site onboarding in Morocco followed by hybrid working options. You will troubleshoot, manage user access, support security, and coordinate with vendors as part of a growth-focused IT team.

Qualifications

• 2–5 years of IT support or similar role.
• Experience with Windows and/or macOS desktops.
• Basic networking fundamentals (TCP/IP, Wi‑Fi).
• User administration and access management experience.
• Familiarity with ticketing systems and service-oriented environments.
• Strong knowledge of Windows operating systems and Microsoft 365 / Office products.
• Experience with remote user support.
• Vendor coordination for repairs and procurement.

Responsibilities

• Troubleshoot hardware, software, and connectivity issues.
• Support administration of internal network infrastructure.
• Manage user accounts, access rights, and onboarding/offboarding tasks.
• Assist with endpoint security operations (patching, antivirus, compliance checks).
• Maintain hardware inventory and asset tracking.
• Operate ticketing system, respect SLAs, document incidents and solutions.
• Support IT documentation and operational procedures.
• Coordinate with vendors for repairs and equipment procurement.
• Participate in continuous improvement initiatives and automation.

Skills

Troubleshooting

Customer service

Communication

Prioritization

Documentation

English proficiency

Tools

Microsoft 365 / Office

Job description

Department: Delivery / Internal IT
Location: Morocco (initial on-site onboarding phase, followed by hybrid working options)
Employment Type: Full-time
Reporting Line: Internal IT Manager

Position Summary

In this role, you will contribute directly to the development and scaling of innovative digital solutions for small and medium-sized enterprises. You will work in an international environment, collaborate closely with cross-functional teams, and help shape a fast-growing organization from its early stages. This position offers the opportunity to take responsibility, grow professionally, and actively live our values of Integrity, Excellence, and Sustainability.

About The Company

Energie Noire is a newly established company in Morocco, backed by a German parent company that has represented highly advanced technologies and innovation in the German-speaking market since 1983.

We are guided by the values of Integrity, Excellence, and Sustainability, which shape our decisions, our leadership culture, and our collaboration.

Together with our parent company, BigBang Tec Europe SE, Energie Noire develops scalable and flexible digital solutions for the digitalization of small and medium-sized enterprises (SMEs) with an initial strategic focus on Europe.

Customer focus, technological excellence, and long-term partnerships are at the core of everything we do.

Energie Noire is an exciting, fast-growing company operating at the forefront of modern technologies, with English as the corporate language.

Key Responsibilities

• Troubleshoot hardware, software, and connectivity issues
• Support administration of internal network infrastructure (Wi‑Fi, switches, basic firewall rules, cabling)
• Manage user accounts, access rights, and onboarding/offboarding tasks
• Assist with endpoint security operations (patching, antivirus, compliance checks)
• Maintain hardware inventory and asset tracking
• Operate ticketing system, respect SLAs, and document incidents and solutions
• Support IT documentation and operational procedures
• Coordinate with vendors for repairs and equipment procurement
• Participate in continuous improvement initiatives and automation where possible

What We Offer

• The opportunity to be part of an ambitious growth journey from the very beginning
• A culture characterized by respect, trust, and open communication
• Space for individual ideas, creativity, and entrepreneurial initiative
• Continuous professional development through training and coaching at the BigBang Tec Academy
• Collaboration and exchange within diverse, international teams
• After an initial on-site onboarding phase, the option for hybrid working
• Modern and attractive workplace equipment
• Regular and direct exchange with members of the executive board

General Soft Skills We Expect

Strong identification with and commitment to our values of Integrity, Excellence, and Sustainability

Reliability and a strong sense of responsibility in daily work

The ability to motivate oneself and take pride in shared achievements

Enjoyment in achieving ambitious goals, particularly as part of a team

Willingness to take ownership and accountability for results

Openness to new ideas and a readiness to embrace change

An entrepreneurial mindset, characterized by initiative and solution-oriented thinking

Soft Skills Required For This Position

• Strong troubleshooting and customer service mindset
• Ability to prioritize incidents and work in a fast-paced environment
• Good communication and documentation skills
• Comfortable working in an international environment

General Cross-Functional Hard Skills We Expect

Proficiency in English, both written and spoken

Confident and professional use of Microsoft products, in particular Word, Excel, Outlook, and Teams

Cross-Functional Hard Skills Required For This Position

• Fluent in English (spoken and written)

Functional / Technical Hard Skills Required

• 2–5 years of experience in IT support, system administration, or similar role
• Solid experience with desktop environments (Windows and/or macOS)
• Good understanding of networking fundamentals (TCP/IP, Wi‑Fi, basic routing and switching)
• Experience with user administration and access management
• Familiarity with ticketing systems and service-oriented environments
• Ability to support endpoint security operations (patching, antivirus, compliance checks)
• Hardware inventory and asset tracking experience
• Vendor coordination for repairs and procurement
• Comprehensive knowledge of Windows operating systems
• Very good knowledge of Microsoft 365 / Office products
• Proficient in using common hardware (notebooks, printers, networks, etc.)
• Application of software distribution solutions
• Proficient use of the Internet for information gathering
• Experience with remote solutions for user support
• Handling trouble ticket systems and documenting work

Diversity, Equity & Inclusion

Energie Noire is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all qualified candidates regardless of gender, nationality, ethnicity, religion, disability, or age.

Application Process

If you are interested in becoming part of Energie Noire and contributing to our journey, we look forward to receiving your application. Further details regarding the application process will be provided.