IT Support Engineer Level 2

Solarus Technologies Inc.; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

Solarus Technologies, a growing managed service provider in New York City, seeks an IT Support Engineer. This role involves resolving technical issues, assisting clients, and ensuring smooth operations. Ideal candidates will provide exceptional customer service while managing multiple support requests in a fast-paced environment.

Benefits

Health, vision, and dental benefits

Professional development track

Full on-the-job training

Fun working environment

Qualifications

• Excellent problem-solving and customer service skills.
• Technical experience supporting desktops and servers.
• High School Degree; BA/BS in IT is a plus.

Responsibilities

• Provide remote and on-site technical support to end users.
• Troubleshoot and resolve network and software issues.
• Maintain documentation for system configurations and service records.

Skills

Interpersonal skills

Problem-solving

Customer service

Technical support

Multitasking

Education

High School Degree

BA/BS in Computer Science or Information Technology

Tools

Software ticketing systems

Job description

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This range is provided by Solarus Technologies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $75,000.00/yr

Are you prepared to commit to a new career with a rapidly growing managed services provider looking for heroes who are brave and dedicated enough to embark on an exhilarating journey with Solarus Technologies. Join our team as an IT Support Engineer to be at the forefront of resolving technical issues, delivering top-notch support to our clients, and ensuring seamless operations in a fast-paced environment. Position is on-site based at our New York City office.

About Us:

Solarus Technologies, Inc. is a growing managed service provider (MSP) headquartered in New York City. Solarus strives to remove the guesswork and frustration out of implementation, management, optimization, and pricing technology for clients across the country. Join a team that strives to stay up to date on new technologies and solutions through professional development.

About the Position:

Picture yourself working alongside our 15+ engineers to assist our clients to ensure their day-to-day technology runs smoothly.You’ll ensure our customers experience service and support that goes above and beyond at every turn. Elevate your career and join us in creating an electrifying atmosphere of innovation and customer satisfaction!

What does a "Typical Day" in this position look like?

You will receive support requests tickets assigned by our air traffic controllers (aka dispatch team) to troubleshoot and resolve technology issues for our clients both remotely and on-site.

• Provide remote and on-site technical support to end users.
• Troubleshoot and resolve end user, network, and software issues.
• Create and maintain documentation for system configuration, mapping, processing, and service records for the client.
• Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company’s business continuity strategies.
• Perform regular preventative maintenance checks.
• Provide training to end users for modified and new systems.
• Setup new user profiles and install software.
• Complete and implement technical support projects and tasks, as assigned.
• Concurrently work on multiple internal and external implementation engagements.
• Identify and resolve issues that would have a negative impact on job productivity.
• Travel to client sites to install and maintain computer systems and networks.
• Review machinesetups completed byIT SupportAnalysts.
• Serve as an escalation point for other engineers, as deemed appropriate.
• Communicate ideas in both technical and user-friendly language.

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
• Excellent problem-solving and customer service skills.
• Ability to multitask and effectively prioritize client issues.
• Ability to work in a team and communicate effectively.
• Technical experience supporting and troubleshooting desktops, servers, and applications.
• Technical experience supporting network and infrastructure equipment.
• Technical experience supporting Windows Server domain.
• Self-motivated with the ability to work in a fast-moving environment.
• Experience with software ticketing systems a plus, such as Zen Desk or ConnectWise.

Educational/Vocational/Previous Experience Recommendations:

• High School Degree. BA/BS, preferably in computer science or information technology a plus.
• Technical certifications, such as AZ-900, a plus.
• Competitive salary based on experience and qualifications.
• Health, vision, and dental benefits included.
• Full on the job training and support.
• Professional development track to grow technical skills.
• Fun working environment and culture.
• Salary Range: $60K to $75K.

Schedule:

• 8:00AM to 5:00PM or 9:00AM to 6:00PM
• Monday to Friday
• Working out of our NYC office

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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IT Support Engineer (Fulltime) - Onsite from NYC

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