IT Support Engineer, Level 2

Zimmerman Advertising; Fort Lauderdale (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Zimmerman Advertising in Fort Lauderdale is seeking an experienced IT Support Engineer to deliver end-user support and enterprise-class IT services. You will manage the full lifecycle of end-user technologies, from onboarding to security compliance, while maintaining exceptional service standards.

The ideal candidate has strong technical expertise across desktop, printing, collaboration technologies, and network basics, plus proven problem-solving and customer-service skills in a fast-paced

Qualifications

• Demonstrated experience supporting macOS, iOS, and Linux environments in an enterprise setting.
• High school diploma or equivalent required; relevant certifications a plus.
• Experience with Microsoft–based environments is beneficial.

Responsibilities

• Provide Tier1/Tier2 end-user support to Zimmerman employees, resolving incidents and service requests.
• Manage on-site IT inventory and full lifecycle of IT assets.
• Configure and deploy end-user devices including desktops, laptops, and peripherals.
• Diagnose and resolve software/hardware issues on-site and remotely.
• Support printing environments and conferencing technologies.
• Provide foundational network support and VLAN-level configurations in coordination with infrastructure teams.
• Collaborate with IT engineering to design and implement new workflows and solutions.
• Create clear, user-friendly technical documentation.

Skills

End-user support

Customer service

Communication

Problem solving

Team collaboration

Education

High school diploma or equivalent

Tools

macOS

iOS

Linux

Printers

Audio-visual systems

Conference room tech

Job description

Information Technology --> Infrastructure Engineer

ID: 2899

Full-Time/Regular

ZimmermanisseekinganexperiencedITSupportEngineerwithaproventrackrecordofdeliveringexceptionalend-usersupportandenterprise-classITservices.Theidealcandidatewillhaveexperienceworkingwithinhigh-performanceorganizationswheretechnologyreliability,responsiveness,andcustomerservicearecriticaltobusinesssuccess.Thisrolerequiresaprofessionalwhocaneffectivelysupportdemandingusers,mission-criticaloperations,andafast-pacedbusinessenvironmentwhilemaintainingthehigheststandardsofserviceexcellence.

AsamemberoftheITSupportteam,youwillberesponsibleforthefulllifecyclemanagementofend-usertechnologyservices,includingonboarding,provisioning,installation,configuration,upgrades,troubleshooting,repair,replacement,assetrecovery,andsecuritycompliance.Youwillsupportabroadrangeofhardwareandsoftwaresolutionswhileensuringusershavethetoolsandresourcesnecessarytoremainproductiveandsuccessful.

Inadditiontooperationalsupportresponsibilities,thisrolecontributestothedesign,implementation,andcontinuousimprovementofend-usercomputingenvironments,includingworkstationinfrastructure,endpointmanagement,printingservices,collaborationtechnologies,andconferenceroomsystems.Thesuccessfulcandidatewillworkcloselywithinfrastructure,security,andbusinessteamstoenhancetheoveralluserexperienceanddriveoperationalefficiency.

TheidealcandidatepossessesstrongtechnicalexpertiseacrossawiderangeofITdisciplines,combinedwithoutstandingcustomerservice,communication,andorganizationalskills.Theyareaproactiveproblemsolverwhothrivesinadynamicandchallengingenvironment,demonstratessoundjudgment,andtakesownershipofissuesthroughresolution.Successinthisrolerequiresinitiative,adaptability,leadershippotential,andacommitmenttodeliveringaworld-classtechnologyexperienceforZimmermanemployees.

KeyResponsibilities

• ProvidecomprehensiveTier1andTier2technicalsupporttoZimmermanemployees,ensuringtimelyresolutionofincidentsandservicerequestsinalignmentwithservicelevelexpectations.
• Manageon-siteITinventoryandoverseethefulllifecycleofITassets,includingtracking,maintenance,deployment,andsecuredecommissioning.
• Procure,configure,anddeployend-usercomputingdevices,includingdesktops,laptops,peripherals,andmobilecellulardevices.
• Diagnoseandresolvesoftwareandhardwareissuesbothonsiteandremotely,ensuringminimaldisruptiontobusinessoperations.
• Configure,support,andtroubleshootarangeofprintingenvironments,includingdesktopprinters,labelprinters,andenterprisemultifunctiondevices.
• Providefoundationalnetworksupportandtroubleshooting,includingdeviceconnectivity,wirelessaccess,andVLAN-levelconfigurationsupportincoordinationwithinfrastructureteams.
• CollaboratewithITengineeringandcross-functionalteamstodesignandimplementnewworkflows,processes,andtechnicalsolutionsforcomplexorrecurringissues.
• Developandmaintainclear,concisetechnicaldocumentation,translatingcomplextechnicalconceptsintouser-friendlyguidancefornon-technicalaudiences.

PreferredSkillsandExperience

• DemonstratedexperiencesupportingmacOS,iOS,andLinux-basedenvironmentswithinanenterprisesetting.
• RelevanttechnicalcertificationssuchasCompTIAA+,Network+,MicrosoftCertifiedSystemsEngineer(MCSE),orequivalentcredentials.
• Workingknowledgeofaudio-visualsystemsandconferenceroomtechnologies,includingsetup,troubleshooting,andend-usersupport.
• Experiencesupportingmission-criticalandsensitivesystems,withtheabilitytorespondwithappropriateurgencyandmaintainoperationalcontinuity.
• Provenabilitytoworkindependently,prioritizetaskseffectively,andmaintaincomposureinahigh-interruption,fast-pacedenvironment.
• Strongwritten,verbal,andtelephonecommunicationskills,withtheabilitytointeractprofessionallyacrossalllevelsoftheorganizationduetothehigh-visibilitynatureoftherole.

Qualifications&Requirements

• Highschooldiplomaorequivalencycertificate.
• 2-3 years of professional experience building, deploying, and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
• Experience supporting Microsoft technologies.