IT Support Engineer II, OTS

Amazon; Albuquerque (NM); On-site; USD 61,000 - 106,000; Full time

Benefits offered by this job

Healthcare benefits starting Day 1

401(k) matching

Paid parental leave

Job summary

Amazon is seeking an IT Support Engineer II to support, build, and improve technology solutions across sites in a defined geographic area. You will manage large projects, resolve crises, and expand knowledge in AWS technologies and distributed systems.

Responsibilities include troubleshooting without SOPs, collaborating with internal teams and vendors, leading improvements, and mentoring others. The role requires lifting up to 49 lbs and 12-hour shifts across multiple buildings in the

Qualifications

• 3+ years IT client, server, and network service delivery experience.
• 4+ years IT systems or relevant production environment experience.
• 4+ years of networking experience (DNS, DHCP, SSL, OSI Model, TCP/IP).
• 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience.
• 4+ years of troubleshooting in a multi-user high availability environment.
• 4+ years of PC repair, troubleshooting, deployment and liquidation experience.
• High school or equivalent diploma.

Responsibilities

• Troubleshooting difficult IT problems without SOPs. Planning and coordinating CMs and CM templates.
• Collaborating with internal teams or vendors to execute projects.
• Leading continuous improvement efforts.
• Auditing the quality of work performed and providing constructive feedback.
• Automating manual tasks; creating/improving small tools to help team operations.
• Serving as the first point of escalation.
• Participating in hiring, training and development of others.
• Moving up to 49 lbs and standing/walking during 12-hour shifts.
• Supporting customers from multiple buildings and remote locations.
• Traveling within the local or regional area to support customers.

Skills

IT service delivery

Networking

System administration

PC repair & troubleshooting

Troubleshooting in HA environments

Education

High school or equivalent diploma

Tools

Cisco IOS (CLI)

Windows Server administration

Linux administration

Job description

About Operations Technology Solutions (OTS)

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role

As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions across sites in a defined geographical area. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts.

What Do We Offer?

• Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).

Key job responsibilities

• Troubleshooting difficult IT problems without SOPs Planning and coordinating CMs and CM templates.
• Collaborating with internal teams or vendors to execute projects.
• Leading continuous improvement efforts.
• Auditing the quality of work performed and provide constructive feedback when necessary.
• Automating manual tasks; create/improve small tools that help make team operations more efficient.
• Serving as the first point of escalation.
• Participating in hiring, training and development of others.
• Moving up to 49 lbs as well as standing and walking during shifts lasting 12 hours.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Basic Qualifications

• 3+ years of IT client, server, and network service delivery experience
• 4+ years of IT systems or relevant commercial production environment experience
• 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience
• 4+ years of troubleshooting in a multi-user high availability environment experience
• 4+ years of PC repair, troubleshooting, deployment and liquidation experience
• High school or equivalent diploma

Preferred Qualifications

• 3+ years of supporting a windows server environment experience
• Experience supporting video conference and teleconference equipment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

• Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
• USA, NM, Albuquerque - 60,700.00 - 106,300.00 USD annually

Company - Amazon.com Services LLC

Job ID: A10433937