IT Support Engineer II, Ops Tech Solutions (OTS)

Amazon.com Services LLC; Shreveport (LA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading technology company is seeking an IT Support Engineer II to support and implement technology solutions across multiple sites. The ideal candidate has over 3 years of experience in IT service delivery and troubleshooting. This position offers competitive benefits, including healthcare starting on Day 1, a matching 401(k), and a casual dress code.

Benefits

Competitive compensation packages

Comprehensive healthcare benefits starting on Day 1

Matching 401(k) program

Up to 20 weeks of paid parental leave

Casual dress code

Qualifications

• 3+ years of IT client, server, and network service delivery experience.
• 4+ years of IT systems or relevant commercial production environment experience.
• 4+ years of networking experience (DNS, DHCP, SSL, OSI Model, TCP/IP).
• 4+ years of Microsoft/Linux/Cisco administration experience.
• 4+ years of troubleshooting experience in a high availability environment.
• 4+ years of PC repair, deployment, and liquidation experience.

Responsibilities

• Troubleshoot difficult IT problems without SOPs.
• Plan and coordinate CMs and CM templates.
• Collaborate with internal teams or vendors on projects.
• Lead continuous improvement efforts.
• Audit quality of work and provide feedback.
• Automate manual tasks; create tools to improve efficiency.
• Serve as the first point of escalation.
• Participate in hiring and training others.
• Support customers from multiple buildings and remote.

Skills

IT client, server, and network service delivery

IT systems or relevant commercial production environment

Networking (DNS, DHCP, SSL, OSI Model, TCP/IP)

Microsoft administration

Linux administration

Cisco IOS (CLI)

Troubleshooting in multi-user environment

PC repair and deployment

Education

High school or equivalent diploma

Job description

About Operations Technology Solutions (OTS)

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About the Role

As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions across sites in a defined geographical area. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more : we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).

Key Job Responsibilities

• Troubleshooting difficult IT problems without SOPs Planning and coordinating CMs and CM templates.
• Collaborating with internal teams or vendors to execute projects.
• Leading continuous improvement efforts.
• Auditing the quality of work performed and provide constructive feedback when necessary.
• Automating manual tasks; create / improve small tools that help make team operations more efficient.
• Serving as the first point of escalation.
• Participating in hiring, training and development of others.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Basic Qualifications

• 3+ years of IT client, server, and network service delivery experience
• 4+ years of IT systems or relevant commercial production environment experience
• 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP / IP) experience
• 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience
• 4+ years of troubleshooting in a multi-user high availability environment experience
• 4+ years of PC repair, troubleshooting, deployment and liquidation experience
• High school or equivalent diploma

Preferred Qualifications

• 3+ years of supporting a windows server environment experience
• Experience supporting video conference and teleconference equipment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.