IT Support Engineer I (OTS) , Ops Tech Solutions (OTS)

Amazon Inc.; Seffner (FL); Presencial; USD 42.000 - 68.000; Jornada completa

Descripción de la vacante

Amazon Inc. is seeking an IT Support Engineer I to implement technical solutions and provide high-quality support for computer hardware, operating systems, and enterprise applications across sites in a defined geographical area.

You will troubleshoot straightforward issues, work with management to improve IT solutions, and travel within your local region to support customers in multiple buildings.

Formación

• Strong troubleshooting skills across IT environments.
• Ability to support users and stakeholders in multiple buildings.
• Analytical mindset with problem-solving and process improvement focus.

Responsabilidades

• Network engineering and troubleshooting, data cabling and systems administration in diverse software/hardware environments.
• Ensure infrastructure networking and computing systems remain available during production hours.
• Provide analytical and technical assistance for continuous IT solution improvements."],
• CoT_job_summary_short

Conocimientos

Troubleshooting

Customer support

Analytical thinking

Communication

Herramientas

Windows Server

Linux OS

Enterprise software

Descripción del empleo

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. Operations Technology Solutions provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology inhouse, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

Key job responsibilities

• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.