IT Support Engineer I, Ops Tech Solutions (OTS)

Amazon; Massachusetts; On-site; USD 53,000 - 88,000; Full time

Benefits offered by this job

Healthcare starting Day 1

401(k) matching

Parental leave up to 20 weeks

Casual dress code

Job summary

Amazon is hiring an IT Support Engineer I for Ops Tech Solutions in North Andover, MA. You will implement technical solutions and provide high-quality support for hardware, OS, and enterprise software, troubleshooting routine issues and following SOPs as needed.

You will work with cross-functional teams to keep IT infrastructure available during production hours, manage local projects, and contribute to continuous improvement while supporting regional customers and travelers within local areas.

Qualifications

• High school diploma or equivalent.
• 2+ years professional IT experience.
• 2+ years troubleshooting in a multi-user high availability environment.
• 2+ years networking (DNS, DHCP, SSL, OSI model, TCP/IP).
• 2+ years PC repair, troubleshooting, deployment and liquidation.
• 1+ years IT client/server/network service delivery.
• Fluent in Cisco networking and either Linux and/or Microsoft.
• Possess and maintain a current, valid Driver License.

Responsibilities

• Network engineering and data cabling across environments.
• Ensure infrastructure networking and computing systems remain available during production hours.
• Provide analytical and technical assistance for IT solutions.
• Manage local technical projects.
• Maintain policies, procedures, and processes.
• Identify root-causes of operational issues and inefficiencies.
• Move up to 49lbs; stand and walk up to 12 hours.
• Support customers across multiple buildings and remote sites.
• Travel within local or regional area to support customers.

Skills

Cisco networking

Linux knowledge

Microsoft networking

PC repair & troubleshooting

IT service delivery

Driver license

Education

Bachelor's degree in CS/IT

High school diploma

Job description

IT Support Engineer I, Ops Tech Solutions (OTS)

Job ID: 10491882 | Amazon.com Services LLC

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit.

Key job responsibilities

• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Basic Qualifications

• High school or equivalent diploma
• 2+ years of professional experience
• 2+ years of troubleshooting in a multi-user high availability environment experience
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 1+ years of IT client, server, and network service delivery experience
• Fluent in Cisco/networking and either Linux and/or Microsoft
• Possess and maintain a current, valid Driver License

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in data center design, construction, operations, or facility maintenance
• Experience communicating complex ideas to technical and non-technical audiences
• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
• Can show strong verbal and written communication skills
• Experience working independently with minimal supervision

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, MA, North Andover - 25.48 - 41.68 USD hourly

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.