IT Support Engineer I, Ops Tech Solutions (OTS)

Amazon; New Jersey; On-site; USD 35,000 - 57,000; Full time

Benefits offered by this job

Health insurance starting Day 1

Parental leave up to 20 weeks

Casual dress code

Job summary

Amazon is hiring an IT Support Engineer I in New Jersey to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise software across sites in the region. You will troubleshoot, deploy, and maintain IT infrastructure while collaborating with local teams.

The role emphasizes ownership, problem solving, and the ability to move between projects, support multiple buildings, and travel regionally as needed.

Qualifications

• Must have a Bachelor’s degree or equivalent in IT or related field.
• Experience in networking, Linux and Microsoft administration, and Cisco configuration.
• Hands-on troubleshooting in multi-user, high-availability environments.

Responsibilities

• Network engineering and troubleshooting across hardware/software environments.
• Ensure infrastructure remains available during production hours.
• Provide analytical and technical assistance for continuous IT improvements.
• Manage local technical projects and document procedures.
• Identify root causes of operational issues and inefficiencies.
• Support multiple buildings and remote customers; travel regionally.

Skills

Networking

Linux administration

Microsoft administration

Cisco network configuration

Troubleshooting HA environments

PC repair

IT service delivery

Driver license

Education

Bachelor's degree in Computer Science or related field

High school diploma or equivalent

Tools

Cisco equipment

AWS

Linux tools

Microsoft administration tools

Job description

Description

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. Operations Technology Solutions provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology inhouse, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About the Role

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

What Do We Offer

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).

Key job responsibilities

Job Duties Include, But Are Not Limited To

• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Basic Qualifications

• High school or equivalent diploma
• 2+ years of professional experience
• Bachelor's degree or equivalent, or experience in one or more IT related fields including networking, Linux administration, Microsoft administration, and/or Cisco network configuration and management
• 2+ years of troubleshooting in a multi-user high availability environment experience
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 1+ years of IT client, server, and network service delivery experience
• Possess and maintain a current, valid Driver License

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in data center design, construction, operations, or facility maintenance
• Experience communicating technical concepts to a non-technical audience
• Experience managing multiple projects, prioritizing, planning, and managing time
• Experience with written and verbal communication and presentation
• Experience working independently with minimal supervision

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NJ, Somerset - 25.48 - 41.68 USD hourly

Company

Amazon.com Services LLC

Job ID: A10455312