IT Support Engineer I, On-prem Infrastructure Services

Amazon; Seattle (WA); On-site; USD 46,000 - 103,000; Full time

Job summary

Join Amazon IT Services as an IT Support Engineer where you will provide technical support to employees, manage IT equipment, and ensure operational success in a dynamic work environment. The role emphasizes customer service, technical troubleshooting, and supporting network infrastructure. Ideal candidates are adaptable, innovative, and dedicated to maintaining high productivity and quality in their work.

Qualifications

• 1+ years of Windows Server technologies.
• 2+ years troubleshooting in a high availability environment.
• Experience with networking protocols like DNS, DHCP, and TCP/IP.

Responsibilities

• Provide comprehensive technical support to corporate employees.
• Perform hardware procurement and asset management.
• Troubleshoot LAN and on-site servers.

Skills

Windows Server technologies

Networking

Technical support

Education

High school diploma or equivalent

Job description

Job ID: 2995465 | Amazon.com Services LLC

Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon IT Services! We’re looking for people who strive to “Work Hard. Have Fun. Make History.”

Amazon is seeking bright, adaptable, and hardworking applicants to join our IT Services organization as an IT Support Engineer. IT Support Engineers work with Amazonians to provide and support the IT equipment and services that are used every day. We treat Amazon employees as our customers and provide timely, accurate, and professional assistance.

Amazon's IT Services Support is the first point of contact for technical service requests for Amazon Corporate and its subsidiary employees worldwide.

The successful IT Support Engineer will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.

Key job responsibilities
Provide comprehensive technical support to Amazon Corporate employees

Acquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions to users

Perform hardware procurement and asset management

Troubleshoot/support LAN and on-site servers via tickets, alerts and change management

Create and maintain documentation

Ticket queue management

Handle requests and technical project work to completion

Assist with activities to triage and escalate any system or network outage to reduce downtime

Provide on call-support for Sev1 and Sev2 incidents

Handle escalations from Level 1 support

Follow, update and create standard operating procedures (SOP) to improve the teams' knowledge management

Daily travel around the Greater Seattle area

After hours work for change requests required


About the team
On-Prem Infrastructure Support (OIS) focuses on the operation, maintenance and upgrade of the network and server infrastructure within corporate sites . Scope extends from the circuits that connect sites to the Internet, through MDFs and IDFs then out to wall jacks and Wireless Access Points. OIS manages copper and fiber connections within and between sites. Layer 1 troubleshooting and logistics are core competencies. OIS staff have functional knowledge of server hardware and operating systems, layer 2/3 networking , and network services (DNS, DHCP, NTP, etc). The role is ~50/50 break-fix and projects.

BASIC QUALIFICATIONS

- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 1+ years of IT client, server, and network service delivery experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 2+ years of supporting and maintaining a corporate network environment experience
- 1+ years of working with windows server technologies experience
- High school or equivalent diploma

PREFERRED QUALIFICATIONS

- 2+ years of computer networking experience
- Experience supporting video conference and teleconference equipment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $46,900/year in our lowest geographic market up to $103,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Posted: September 4, 2024 (Updated about 2 hours ago)

Posted: June 26, 2024 (Updated about 2 hours ago)

Posted: June 26, 2024 (Updated about 2 hours ago)

Posted: April 21, 2025 (Updated about 16 hours ago)

Posted: May 31, 2025 (Updated about 17 hours ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.