IT Support Engineer I, IT Services

Amazon; Seattle (WA); On-site; USD 46,000 - 103,000; Full time

Job summary

Join a leading company as an IT Support Engineer, where you will provide technical support to employees, troubleshoot issues, and improve processes. Ideal candidates will have experience in Windows, Mac, and Linux systems, and a passion for customer service. This role offers opportunities for growth in a dynamic environment.

Qualifications

• 3+ years of corporate setting support experience.
• 2+ years of troubleshooting in a high availability environment.

Responsibilities

• Provide comprehensive technical support to Amazon Corporate employees.
• Troubleshoot/support escalations for customers via tickets.
• Create and maintain documentation.

Skills

Windows

Mac

Linux

Networking

Troubleshooting

Education

High school or equivalent diploma

Job description

Job ID: 2978832 | Amazon.com Services LLC

Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon IT Services! We’re looking for people who strive to “Work Hard. Have Fun. Make History.”
Amazon is seeking bright, adaptable, and hardworking applicants to join our IT Services organization as an IT Support Engineer. IT Support Engineers work with Amazonian's to provide and support the IT equipment and services that are used every day. We treat Amazon employees as our customers and provide timely, accurate, and professional assistance.
Amazon's IT Services Support is the first point of contact for technical service requests for Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Engineer will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.

Key job responsibilities
Provide comprehensive technical support to Amazon Corporate employees.

Occasional travel to other US cities as required.

Look for innovative process improvements and participate on teams to implement change.

Acquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions to users.

Troubleshoot/support escalations for customer via tickets, beyond the scope of front-line support.

Create and maintain documentation.

Ticket queue management and ticket auditing across North America.

Handle to completion requests and technical project work.

Assist with activities to triage and escalate any system or network outage to reduce downtime.

Handle escalations from Level 1 support.

Follow, update and create standard operating procedures (SOP) to improve the teams' knowledge management.

BASIC QUALIFICATIONS

- High school or equivalent diploma
- 3+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience

PREFERRED QUALIFICATIONS

- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of supporting and maintaining a corporate network environment experience
- 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience supporting video conference and teleconference equipment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $46,900/year in our lowest geographic market up to $103,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.