IT Support Engineer - Gujarat & Mumbai Areas

Psp Projects; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking an IT Support Engineer to join their dynamic team. This role involves monitoring antivirus systems, configuring network devices, and providing technical support to ensure seamless IT operations. You will be responsible for troubleshooting hardware and software issues, managing vendor relationships, and maintaining IT asset inventory. If you have a passion for technology and a knack for problem-solving, this is a fantastic opportunity to contribute to a thriving IT infrastructure while enhancing your skills in a supportive environment.

Qualifications

• 3-5 years of relevant experience in IT support.
• Basic knowledge of network configurations and troubleshooting.

Responsibilities

• Monitor antivirus servers and endpoints for threats and vulnerabilities.
• Provide technical support to end users on-site and remotely.
• Manage IT assets and coordinate with vendors.

Skills

Antivirus Monitoring

Hardware Firewall Knowledge

VPN Configuration

Network Device Configuration

Application Troubleshooting

Vendor Management

Biometric Device Configuration

Technical Support

Education

Diploma in IT/ Computer / EC

Job description

Position: IT Support Engineer

Department: IT Infrastructure

Education Qualification: Diploma in IT/ Computer / EC

Experience: 3-5 Years of relevant experience

Location: Urgent Openings For Gujarat and Mumbai

Role & Responsibilities:

• Monitoring Antivirus Server and Endpoints against viruses, potential threats, vulnerability & DLP.
• Basic knowledge of Hardware firewall, VPN Tunnel configuration & Monitoring VPN tunnels.
• Network Device Configuration to setup the remote site IT Infrastructure.
• Installing, configuring, and troubleshooting business applications on desktop and Laptop, monitor remote site data back on DC and restore in case required.
• Vendor Management & Coordination.
• Biometric device configuration for centralizing attendance of the employees, Troubleshooting of network printers and SMB service for network scanning.
• Monitoring each remote site Internet connectivity to head office and raising complaint requests if required. Follow-up for payment if unpaid for any reasons.
• Monitoring IT Call logs and guiding the team to solve in case required any L3 level support. Provide technical support to the end user on-site through remote software tools.
• Maintain IT Asset inventory on the portal as and when required.