IT Support Engineer — Cipher Digital

The Bitcoin Street Journal; Charleston (SC); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

401K with match

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

Job summary

The Bitcoin Street Journal is seeking a proactive IT Support Engineer to deliver reliable technical support across our distributed organization, spanning New York, Charleston, Denver, and Texas datacenters. The role focuses on keeping employees and datacenter teams productive by troubleshooting issues, improving IT workflows, and implementing modern management tools.

The ideal candidate has 3+ years of IT support experience, thrives in hybrid Windows/Mac environments, and is familiar with

Qualifications

• 3+ years of IT support or helpdesk experience in a fast-paced, multi-site environment.
• Experience supporting Windows and Mac operating systems.
• Familiarity with Microsoft Intune for device and policy management.
• Understanding of Entra ID/Azure AD for user provisioning and access control.

Responsibilities

• Serve as a primary point of contact for Tier 1 and Tier 2 technical support across multiple locations.
• Support Windows, macOS, and iOS devices; ensure compliance and configuration management via Intune.
• Manage user access and security through Entra ID (Azure AD).
• Provide support for tools like Microsoft 365, Zoom, Slack, 1Password, FortiClient VPN, and ChatGPT Enterprise.
• Coordinate onboarding and offboarding; set up accounts and provision devices.
• Track and resolve IT tickets using the help desk system; escalate as needed.
• Document solutions and procedures to build a knowledge base; assist IT leadership on security and device management.

Skills

Windows support

macOS support

Customer service

Troubleshooting

Multitasking

Education

CompTIA A+ or equivalent

Microsoft Modern Desktop Administrator Associate

Tools

Microsoft Intune

Entra ID (Azure AD)

Microsoft 365

Zoom

Slack

Job description

We are an industrial-scale data center construction and operations company. We allocate data center opportunities between bitcoin mining and other high performance computing services, such as AI. We continue to develop our pipeline of power capacity at high quality data center sites, either for bitcoin mining or HPC. Our best-in-class management team leverages expertise from the technology, fintech, energy, and finance domains, as well as deep experience related to cryptocurrencies and blockchain.

Position Overview

We are seeking a proactive, customer-focused IT Support Engineer to deliver exceptional technical support across our organization. You’ll play a key role in keeping our employees and datacenter teams productive by troubleshooting issues, improving IT workflows, and implementing modern management tools.

This role supports a distributed user base spanning our New York headquarters, Charleston, SC, Denver, CO, and Texas datacenters. You’ll work closely with colleagues across departments, providing hands-on assistance while contributing to system reliability and security.

The ideal candidate has 3+ years of IT support experience, thrives in hybrid Windows/Mac environments, and brings familiarity with Microsoft Intune, Entra ID (Azure AD), and core networking concepts. This position also offers potential growth opportunities into systems administration, security, or network engineering.

Key Responsibilities

• Serve as a primary point of contact for Tier 1 and Tier 2 technical support, troubleshooting hardware, software, and connectivity issues across multiple locations.
• Support and manage Windows, macOS, and iOS devices using Microsoft Intune, ensuring compliance and streamlined configuration management.
• Administer user access and security through Entra ID (Azure Active Directory), maintaining strong identity and access management controls.
• Provide expert support for tools including but not limited to Microsoft 365, Zoom, Slack, 1Password, FortiClient VPN, and ChatGPT Enterprise.
• Coordinate employee onboarding and offboarding, setting up accounts, provisioning devices, and managing access permissions.
• Track and resolve IT tickets promptly using the help desk system, escalating complex issues as needed.
• Document solutions, recurring issues, and new procedures to build a robust IT knowledge base.
• Partner with IT leadership to define and implement security, backup, and device management best practices.
• Offer on-site support for datacenter systems and staff as required.

Qualifications

• 3+ years of experience in an IT support or helpdesk role within a fast-paced, multi-site environment.
• Demonstrated proficiency supporting both Windows and Mac operating systems.
• Hands-on experience with Microsoft Intune for device, application, and policy management.
• Familiarity with Entra ID / Azure AD for user provisioning, authentication, and access control.
• Understanding of core networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Strong troubleshooting, analytical, and communication skills.
• Customer-service orientation with a proactive and collaborative mindset.
• Ability to multitask and manage competing priorities under minimal supervision.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are preferred but not required.
• 401K Retirement Plan with match
• Medical, Dental and Vision Insurance
• Life and Disability Insurance
• And other perks!
• Full Time Employees