IT Support Engineer

AgileGrid Solutions; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Flexible remote work

Professional development

Health insurance options

Paid time off

Job summary

GrabJobs is hiring a Senior IT Support Engineer for its remote Service Delivery Team in the United States. You will maintain and enhance IT infrastructure, support internal teams, and ensure high client satisfaction. Expect troubleshooting, documentation, and ongoing training while working in a collaborative and innovative environment.

The role emphasizes complex issue resolution, knowledge sharing, and staying current with security best practices to deliver top-tier service.

Qualifications

• Minimum of 5 years of experience in support and engineering within Windows on-premise and cloud environments.
• Certifications such as Microsoft, Azure, CCNA or equivalent.
• Strong communication, detail orientation and problem-solving abilities.
• Experience with Active Directory, networking and cloud-based solutions.

Responsibilities

• Provide exceptional technical support for systems, software, and hardware.
• Diagnose and resolve complex issues in Windows, networks and cloud services.
• Document and update internal knowledge bases and SOPs.
• Engage with customers to identify root causes and guide problem-solving.
• Collaborate with team on training, onboarding and best practices.
• Report significant issues to management with insights for troubleshooting.
• Participate in after-hours on-call rotation to support clients.
• Stay updated on industry trends and security best practices.

Skills

Windows environments

Networking

Cloud computing

MSP experience

Education

Microsoft, Azure, CCNA certifications

Job description

About The Company

GrabJobs is a dynamic and innovative company dedicated to connecting talented professionals with leading organizations across various industries. Since our inception, we have been committed to fostering a collaborative and inclusive work environment that values diversity, creativity, and continuous growth. Our mission is to empower our clients and employees by leveraging cutting-edge technology and best practices to deliver exceptional service and solutions. With a focus on excellence and customer satisfaction, GrabJobs has established itself as a trusted name in the staffing and recruitment industry, helping businesses find the right talent efficiently and effectively.

About The Company

GrabJobs is a dynamic and innovative company dedicated to connecting talented professionals with leading organizations across various industries. Since our inception, we have been committed to fostering a collaborative and inclusive work environment that values diversity, creativity, and continuous growth. Our mission is to empower our clients and employees by leveraging cutting-edge technology and best practices to deliver exceptional service and solutions. With a focus on excellence and customer satisfaction, GrabJobs has established itself as a trusted name in the staffing and recruitment industry, helping businesses find the right talent efficiently and effectively.

About The Role

We are seeking a highly skilled and motivated Senior IT Support Engineer to join our Service Delivery Team. This fully remote position is open to candidates anywhere in the United States who are passionate about delivering top-tier technical support and driving innovative solutions. As a Senior IT Support Engineer at GrabJobs, you will play a critical role in maintaining and enhancing our IT infrastructure, supporting our internal teams, and ensuring our clients receive the highest level of service. This role offers a unique opportunity to work in a collaborative environment where your expertise will directly impact the success of our operations and client satisfaction. You will be expected to troubleshoot complex technical issues, document best practices, and participate in ongoing training and development initiatives to stay ahead of emerging technologies.

Qualifications

The ideal candidate will possess a minimum of 5 years of experience in support and engineering within Windows on-premise and cloud environments, preferably in a Managed Service Provider (MSP) setting. You should hold current certifications such as Microsoft, Azure, CCNA, or equivalent, demonstrating your proficiency in cloud computing, networking, and system management. Strong communication skills are essential, along with a keen attention to detail, problem-solving aptitude, and the ability to diagnose and resolve advanced technical issues. Experience with Active Directory, networking, and cloud-based solutions is required. Candidates must demonstrate a commitment to continuous learning and embody the core values of GrabJobs, including customer focus, collaboration, and innovation.

Responsibilities

• Provide exceptional technical support for systems, software, and hardware, ensuring high levels of customer satisfaction at all times.
• Diagnose and resolve complex technical issues related to Windows environments, networks, and cloud services efficiently and effectively.
• Document and update internal knowledge bases, Standard Operating Procedures (SOPs), and wiki resources to facilitate team collaboration and knowledge sharing.
• Engage with customers by asking insightful questions and actively listening to identify root causes of issues, guiding them through problem-solving processes.
• Collaborate with team members to participate in training sessions, onboarding new staff, and sharing best practices.
• Report significant or recurring issues to management, providing detailed insights to aid in troubleshooting and process improvements.
• Participate in the after-hours escalation on-call rotation to support critical client needs outside of regular working hours.
• Maintain up-to-date knowledge of industry trends, emerging technologies, and security best practices to ensure our solutions remain innovative and secure.

Benefits

At GrabJobs, we recognize the importance of supporting our employees both professionally and personally. We offer a comprehensive benefits package that includes competitive salary, flexible remote work arrangements, and opportunities for ongoing professional development. Our team members have access to cutting-edge tools and resources to enhance their productivity and growth. We promote a healthy work-life balance, fostering an inclusive environment where your ideas and contributions are valued. Additionally, we provide health insurance options, paid time off, and other perks designed to support your overall well-being and career advancement.

Equal Opportunity

GrabJobs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that a diverse team drives innovation and excellence, and we are dedicated to providing equal employment opportunities to all qualified candidates.