IT Support Engineer

Elevenlabs; United States; Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Stock options

Annual off-sites

Flexible work arrangements

Job summary

ElevenLabs in Warsaw is seeking an IT Support Engineer for a hybrid role — four days on-site and one day from home. You’ll manage device lifecycle, provide office IT support, and ensure AV systems run reliably for a growing global team.

You’ll work with macOS, iOS, Android, networking basics, MDM platforms like Jamf/Kandji, and Okta for secure access. Strong documentation and end-user empathy are essential, with opportunities to shape IT operations in a fast-moving AI company.

Qualifications

• Experience supporting end users and resolving IT incidents.
• Ability to document fixes and processes clearly.
• Willingness to quickly learn new tools and technologies.
• Strong communication and teamwork in a fast-growing startup.

Responsibilities

• Device lifecycle management: procure, setup, return, and securely wipe devices.
• Office IT support: assist colleagues in Warsaw and support office buildouts.
• AV support: ensure meeting rooms and equipment run reliably.
• End-user support: log, prioritize, and resolve tickets with timely updates.
• Onboarding: run IT onboarding calls for new joiners.
• New IT projects: contribute to IT initiatives.
• Automation and tooling: build automations and Slack bots to streamline tasks.
• Documentation: maintain internal IT guides and playbooks.

Skills

End-user support

Documentation writing

Communication skills

Learning agility

Tools

MacOS/iOS/Android basics

Networking basics

SaaS tooling

AV systems

MDM: Jamf/Kandji/Fleet

Okta / IdP / SSO / MFA

Bash scripting

Job description

About ElevenLabsElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.

We have expanded from voice into three main platforms:

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.

• ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work

High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

• Excellence everywhere: Everything we do should match the quality of our AI models.

• Global team: We prioritize your talent, not your location.

What we offer

Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

• Growth paths: Joining the company means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

• Learning & development: the company proactively supports professional development through an annual discretionary stipend.

• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

• Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún

• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

About the role

We’re looking for an IT Support Engineer based out of our Warsaw office. This is a hybrid role - 4 days per week on-site and one day working from home.

What You’ll Do

Device lifecycle management: assist with laptop procurement, setup, returns, and secure wiping

• Office IT support: provide on-hand support to our colleagues in our Warsaw office, as well as support with expansions and/or office buildouts

• AV support: ensure meeting rooms and AV equipment are running reliably

• End-user support: be the first point of contact for the team by logging, prioritising and resolving support tickets in a timely manner, keeping end users informed throughout.

• Onboarding: run IT onboarding calls for new joiners

• New IT projects: contribute to IT initiatives

• Automation and tooling: build automations and Slack bots to streamline repetitive work

• Documentation: write and maintain clear internal IT documentation and guides (fixes, processes and playbooks) to continue building out our internal knowledge base

What you bring

A friendly, end-user focused attitude. You genuinely enjoy helping people solve problems.

• Strong organisational skills, attention to details and a proactive mindset.

• Solid IT fundamentals (macOS, iOS and Android Operating systems, networking basics, SaaS tooling, AV systems etc.)

• Hands-on experience with an MDM platform (Jamf, Kandji, Fleet or similar)

• Experience with Okta (or similar IdP) and understanding of access management principles, SSO, MFA and user/group management.

• A willingness to learn new tools and technologies quickly

• Clear written and verbal communication skills with a knack for writing helpful documentation.

Bonus

Prior experience in a high growth / startup environment

• Experience in a customer or public-facing role

• Experience with Agentic AI tooling

• Familiarity with bash scripting

What we offer

At the company, our biggest reward is shaping that future of voice technology. In addition, we offer:

• Stock options; we want you to have ownership in the company and share the successes that lie ahead. That’s why we offer early employees stock options as part of their compensation package.

• Extraordinary team; we favor ambitious, smart people striving for outsized impact. You’ll work on the state of the art surrounded by people with extraordinary skills and positive attitudes.

• We offer competitive compensation and stock options. We are open to candidates of varying seniority. Given the broad range, we'll be happy to discuss specific salary details during our initial conversation.

• Annual company off-sites; the last ones were in Croatia, Portugal and Switzerland.

This position will be 4 days on-site in our Warsaw office.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.