IT Support Engineer

Sequoia; New York, San Francisco (NY, CA); On-site; MXN 300,000 - 480,000; Full time

Job summary

Sequoia, an established global partner helping investor-backed companies optimize people spend and drive business impact, seeks an IT Support Engineer. The role focuses on timely, quality technical support to Sequoia team members, with ticket handling, IT operations, and systems administration for a growing organization.

You will work on Windows and MacOS, manage Active Directory/Azure AD, oversee endpoint deployment, and support SaaS platforms like Okta, Microsoft 365, and Zoom.

Qualifications

• Bachelor's degree required, preferably in a technology field.
• 5 years of experience in an IT support role.
• Onsite presence, 5 days a week.
• Experience with endpoint management and deployment solutions.
• Experience with Active Directory and/or Azure AD administration.
• Experience with both Windows and MacOS platforms.
• Some experience with SaaS platforms such as Okta, Microsoft 365, Zoom, and more.
• Strong customer service and communication skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Integrity, passion for service, growth orientation, caring for others, and relationship building.

Responsibilities

• Work the IT support queue and provide Tier 1 - 2 support to onsite and remote users.
• Own org-wide IT asset procurement, distribution, and logistics.
• Assist managing company spend for endpoints, hardware, and other equipment.
• Identify, troubleshoot and resolve issues with laptops, printers, smartphones, tablets, and IT hardware/software.
• Install, upgrade, and maintain software for Windows OS and MacOS.
• Administer Active Directory and Microsoft 365 accounts and policies.
• Handle new hire deployments and laptop imaging/setup including network/email accounts.
• Provide SaaS telephony and mobile device configuration and troubleshooting.
• Maintain documentation and contribute to knowledge articles.
• Occasional travel between Bay Area and New York offices; potential weekend/holiday work.

Skills

IT support

Windows & MacOS

Customer service

Communication

Multi-tasking

Onsite presence

Education

Bachelor's degree in technology field

Tools

Active Directory / Azure AD

Endpoint management

Microsoft 365 admin

Okta

Zoom

Job description

Sequoia is the strategic partner helping investor-backed companies of all sizes achieve their business goals through smarter people spend. For 24 years, we’ve guided the most innovative employers to navigate growth and get the most out of their global people investment. With our expert advisory team and integrated platform, we help clients drive business impact through their total comp and benefits, improving executive decision making, controlling costs, protecting the business, and elevating the employee experience. Visit Sequoia.com or follow us on LinkedIn to learn more.

What You Get to Do

Sequoia\'s Information Technology (IT) department is seeking an IT Support Engineer who will be responsible for timely delivery of quality technical support to Sequoia team members. As an IT Support Engineer, you will help manage the ticket queue, perform IT operations, and systems administration for our growing company. You will have the opportunity to impact, learn, and develop through challenging projects and deployment of various technologies while also ensuring excellent service to our Sequoia team members.

• Work the IT support queue and provide Tier 1 - 2 support to both onsite and remote users.
• Own org-wide IT asset procurement, distribution, and logistics.
• Assist managing company spend for endpoints, hardware, and other equipment.
• Identify, troubleshoot and resolve issues with laptops, multifunction printers, smart phones, tablets, and IT related hardware/software.
• Software duties include installing, upgrading, and maintaining a suite of software for Windows OS and MacOS systems.
• Perform Active Directory and Microsoft 365 administration such as account creation, account removal, maintenance, and policies.
• New hire deployments, laptop imaging and setup including network/email accounts and computer hardware.
• Provide SaaS telephony and mobile device configuration and troubleshooting.
• Maintain and update documentation (procedures, diagrams, inventory, and knowledge articles).
• Lots of opportunities for challenging projects and deployment of new tech.
• May require occasional work on weekends and/or holidays.
• Occasional travel between Bay Area and New York office locations.
• Most importantly, live our Sequoia Values day in and day out.

What You Bring

• Bachelor \'s degree required, preferably in a technology field.
• 5 years of experience in an IT support role.
• Onsite presence, 5 days a week.
• Experience with endpoint management and deployment solutions
• Experience with Active Directory and/or Azure AD administration.
• Experience with both Windows and MacOS platforms.
• Some experience with SaaS platforms such as Okta, Microsoft 365, Zoom, and more.
• Strong customer service and communication skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Integrity
• Passion for service
• Growth oriented
• Caring for others
• Focused on relationship building

Sequoia provides equal opportunity to all applicants without regard to race, color, creed, religion, citizenship, national origin, age, sex, sexual orientation, gender identity, pregnancy, marital status, military or veteran status, disability, or any other basis prohibited by applicable law.

Sequoia provides competitive compensation including base salary, performance-based bonus programs, and comprehensive benefits package.

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