IT Support Engineer

Peloton; New York (NY); On-site; USD 84,250 - 99,650; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid time off

Employee Stock Purchase Plan

Commuter benefits

Job summary

Peloton in New York City is seeking an on-site IT Support Engineer with 4+ years of hands-on experience across Mac, Windows, ChromeOS, networking, and systems administration. You will deploy, support, and troubleshoot hardware and software, manage assets, and document processes while mentoring junior technicians.

The role emphasizes customer service, cross-team collaboration, and on-call readiness. Candidates should be skilled in DNS/DHCP, SSO/MFA, scripting or SQL, and familiar with Atlassian,

Qualifications

• 4+ years of hands-on IT Support experience.
• Experience with Mac OS 10.15 or later and Windows 10 or newer.
• Understanding of DNS, DHCP, Email, HTTP, SSL, TCP/IP.
• Experience with SSO and MFA and asset management.

Responsibilities

• Deploy and support Mac/Windows/ChromeOS devices.
• Provide hardware/software/peripheral support and asset management.
• Troubleshoot LAN and systems administration tasks.
• Create and maintain documentation and mentor junior technicians.

Skills

Mac OS support

Windows support

Networking concepts

Troubleshooting

Scripting/SQL

Project management

Server administration

Data cabling

On-call readiness

Tools

Atlassian

Google Workspace

Slack

Zoom

Job description

ABOUT THE ROLE

Peloton is looking for a forward-thinking, adaptable, and hardworking IT Support Engineer with a diverse set of skills that can thrive in a challenging and rewarding environment. As a Support Engineer, you will work across the teams in our North America footprint to provide and support IT equipment and services. In this role, a premium is put on customer service and ultimately customer satisfaction by providing timely, accurate, and professional support. A successful candidate will excel in a fast-paced team environment, and possess excellent communication skills and professionalism, while having a high degree of proficiency over a large scope of IT software, hardware, and networking disciplines. This position is required on site 5 days a week.

YOUR DAILY IMPACT AT PELOTON

• Mac/Windows/ChromeOS deployment and support
• User hardware/software/peripheral support
• LAN troubleshooting and support
• Systems administration
• Hardware procurement and asset management
• Creating and maintaining documentation
• Mentoring and handling escalations from junior and MSP(Managed Service Provider) technicians

YOU BRING TO PELOTON

• 4+ years of hands-on IT Support experience
• Experience supporting Macintosh OS 10.15 or later
• Experience supporting Microsoft Windows 10 or better
• Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
• Proven skills in troubleshooting, deployment, and liquidation of hardware
• Proven ability to work successfully with limited supervision
• May require lifting or carrying desktop computers up to 25 lbs.
• Some on-call/off hour responsibilities are required
• Onboarding and Off-boarding processes
• Experience with SSO and MFA
• Experience with scripting, programming, or SQL
• Experience with project management
• Experience with Data Cabling / Computer Facilities maintenance
• Experience with server administration
• Experience with Atlassian, Google Workspace, Slack, Zoom

The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.

As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:

• Medical, dental and vision insurance
• Generous paid time off policy
• Short-term and long-term disability
• Access to mental health services
• 401k, tuition reimbursement and student loan paydown plans
• Employee Stock Purchase Plan
• Fertility and adoption support and up to 18 weeks of paid parental leave
• Child care and family care discounts
• Free access to Peloton Digital App and apparel and product discounts
• Commuter benefits and Citi Bike Discount
• Pet insurance and so much more!

Base Salary Range

$84,250—$99,650 USD

ABOUT PELOTON:

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

If you would like to request any accommodations from application through to interview, please email: [e-mail].

At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions.