IT Support Engineer

Nesco Resource; New York (NY); On-site; USD 34,095 - 48,560; Full time

Benefits offered by this job

MEC benefits package

401K

Job summary

Nesco Resource is seeking an IT Support Engineer to join our on-site corporate technology team in Midtown Manhattan. This hands-on role troubleshoots complex issues, deploys new technology, and provides top-tier end-user support in a fast-paced environment.

You will manage Level 2/3 desktop support, AD administration, and Microsoft 365/Outlook/SharePoint support while collaborating with a skilled IT team. Strong communication and customer service are essential to thrive here.

Qualifications

• 3+ years of Desktop Support, Deskside Support, or IT Support experience.
• Strong hands-on experience with Active Directory
• Windows 10/11 administration and troubleshooting
• Microsoft 365 / Office 365 support; Outlook/Exchange
• Familiarity with Azure AD/Microsoft Entra ID; networking fundamentals (TCP/IP, DNS, DHCP, VPN)

Responsibilities

• Provide Level 2/3 desktop and deskside support for Windows-based environments
• Administer Active Directory including user accounts, groups, and permissions
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
• Troubleshoot Windows 10/11 desktops, laptops, printers, and peripherals
• Configure, image, and deploy new computers and hardware
• Diagnose hardware, software, network, and connectivity issues
• Support remote access technologies and VPN connectivity
• Document incidents and resolutions using ServiceNow
• Escalate infrastructure and application issues when needed
• Participate in desktop refreshes and IT improvement initiatives
• Deliver outstanding customer service to a demanding user community

Skills

Active Directory

Windows 10/11

Microsoft 365

Outlook/Exchange

Networking basics

ITSM (ServiceNow)

Deskside support

Customer service

Tools

ServiceNow

Job description

IT Support Engineer (On-Site | Midtown Manhattan)

Be the IT Hero That Keeps the Business Running

If you're the person everyone calls when technology isn't working—and you love solving problems, supporting users, and working with enterprise technology,we want to hear from you.

We're seeking an IT Support Engineer to join a dynamic corporate technology team supporting a fast-paced professional environment. This is a hands-on role where you'll troubleshoot complex technical issues, deploy new technology, and provide exceptional support to end users.

Location: Midtown Manhattan, NY
Work Arrangement: 100% On-Site
$30 / hour

What You'll Be Doing

You'll be a key member of the IT team, ensuring employees have the technology and support they need to stay productive.

Responsibilities

• Provide Level 2/3 desktop and deskside support for Windows-based environments
• Administer Active Directory, including user accounts, groups, password resets, and permissions
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
• Troubleshoot Windows 10/11 operating systems, desktops, laptops, printers, and peripherals
• Configure, image, and deploy new computers and hardware
• Diagnose hardware, software, network, and connectivity issues
• Support remote access technologies and VPN connectivity
• Resolve issues involving Group Policy, file permissions, and user profiles
• Document incidents and resolutions using a ticketing system such as ServiceNow
• Escalate infrastructure and application issues when appropriate
• Participate in desktop refreshes, technology rollouts, and IT improvement initiatives
• Deliver outstanding customer service while supporting a demanding user community

What You Bring

• 3+ years of Desktop Support, Deskside Support, or IT Support experience
• Strong hands-on experience with Active Directory
• Windows 10 & Windows 11 administration and troubleshooting
• Microsoft 365 / Office 365 support
• Experience supporting Outlook and Exchange
• Familiarity with Azure AD / Microsoft Entra IDi>Knowledge of TCP/IP, DNS, DHCP, VPN, and networking fundamentalsi>Experience with ServiceNow or another ITSM platformi>Excellent troubleshooting and problem-solving skillsi>Strong communication and customer service abilitiesi>

Preferred Skills

Experience with any of the following is a plus:

• Microsoft Intune
• SCCM / MECM
• VMware Horizon
• Citrix
• PowerShell
• Jamf
• Endpoint security tools
• Mobile Device Management (MDM)
• Imaging and deployment technologies

Why You'll Love This Opportunity

• Work with enterprise-level technologies in a professional environment
• Join a collaborative, highly skilled IT team
• Exposure to modern Microsoft technologies and endpoint management
• Opportunities to expand your technical skills and grow your career
• Competitive compensation and comprehensive benefits

Ready to Join the Team?

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.