IT Support Engineer

Curinos; New York (NY); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Flexible working options

Generous leave policy

Career development tools

Employee Assistance Program

Job summary

A leading company is seeking an IT Support Engineer to deliver high-quality L1/L2 desktop support services. This role involves troubleshooting Windows 11, Office365, and managing user accounts. The ideal candidate is a motivated self-starter with strong analytical skills and effective communication abilities. The position requires 2-3 days in the New York office, offering a hybrid work modality. Competitive benefits and a supportive culture are part of the package.

Qualifications

• 3-5 years of experience in a Windows OS support role.
• ITIL certification or working knowledge of the ITIL framework.

Responsibilities

• Provide end-user support and troubleshoot issues.
• Manage user notebooks and account permissions.
• Participate in audit and compliance reporting.

Skills

Troubleshooting

Communication

Analytical Skills

Education

Related Degree

Tools

ServiceNow

Jira ServiceDesk

Microsoft Office 365 Suite

Job description

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Curinos empowers financial institutions to make better, faster, and more profitable decisions through industry-leading proprietary data, technologies, and insights. With decades of expertise in the financial services industry and a focus on the future, Curinos' technology and analytics ecosystem enable clients to anticipate customer needs and optimize their go-to-market decisions in an increasingly competitive environment.

Curinos operates under a hybrid modality. This position is based in the New York metropolitan area.

Job Description

We are seeking an IT Support Engineer to provide high-quality, attentive L1/L2 desktop support services to end-users via remote, telephone, or desk-side assistance. If you are a motivated self-starter with strong critical thinking and analytical skills, a process-oriented technical problem solver, good with people and communication, and a team player, we would like to hear from you.

This position requires 2-3 working days at Curinos' New York office.

Responsibilities

• Provide end-user support, troubleshoot issues including Windows 11, Office365, network access, security software, collaboration tools, hardware, peripherals, MFA, SSO, SharePoint Online, OneDrive.
• Manage user notebooks, account permissions, Office365, and corporate applications.
• Hardware, software, and peripheral installation.
• Onboarding and offboarding processes, including asset and license tracking.
• ITSM Service Desk ticket management: prioritization, follow-up, logging, and documentation.
• Troubleshoot basic network connectivity issues.
• Assist infrastructure team with ad-hoc duties, including LAN, WiFi, printers, and video conferencing equipment.
• Participate in audit and compliance reporting and operational management.

Salary Range

$85,000 to $90,000

Qualifications

Desired Skills & Expertise

• 3-5 years of experience in a Windows OS support role, with a related degree.
• ITIL certification or working knowledge of the ITIL framework.
• Strong troubleshooting skills for Windows 10/11 and hardware.
• Excellent communication skills.
• Experience with Microsoft Office 365 Suite.
• Experience supporting mobile devices (Android, iPhone).
• Experience with ITSM tools like ServiceNow or Jira ServiceDesk.
• Basic knowledge of Windows Server, Office365 administration.
• Understanding of TCP/IP for network troubleshooting.
• Powershell scripting and automation experience.
• Basic understanding of cloud platforms like AWS, Azure, and collaboration tools like Teams, SharePoint Online.

Additional Information

Why work at Curinos?

• Competitive benefits: financial, health, lifestyle.
• Flexible working options, including remote, flexible hours, and part-time roles.
• Generous leave policy, including holidays, volunteering days, and birthday leave.
• Career development tools.
• Work with industry experts and innovative products.
• Social events and networking opportunities.
• Supportive culture with active DE&I initiatives.
• Employee Assistance Program for wellbeing and legal support.

Applying

If you're excited about this role and have relevant skills or experience, please apply even if you don't meet every requirement. For accommodations during the application process, contact us at [e-mail].

Inclusivity at Curinos:

We value diversity and are committed to an inclusive environment. Curinos is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, disability, gender, age, or other protected characteristics.