IT Support Engineer

Navan; New York (NY); On-site; USD 54,000 - 120,000; Full time

Job summary

Navan seeks an IT Support Engineer for its New York City office. This on-site role requires five days a week in the office, supporting end-users in NYC and Navan users globally, from onboarding new hires to troubleshooting user issues and providing hands-on support for IT equipment.

You’ll handle desktop and software support, hardware maintenance, account management, network access, A/V setup, documentation, and compliance.

Qualifications

• Bachelor’s degree in Information Technology or related field.
• 4+ years in customer-facing IT support.
• 4+ years administering SaaS tools (Okta, Google Workspace, Slack, Atlassian, Zoom, Jamf, Intune, Cisco Meraki).
• Strong knowledge of macOS, Windows, iOS, and Android.
• Experience with Jamf and Azure/Intune for device management.
• Strong AV and video conferencing setup and troubleshooting.
• Ability to lift 10–50 pounds.

Responsibilities

• Desktop Support: diagnose and resolve hardware/software issues onsite and via remote tools.
• Hardware Maintenance: install/upgrade laptops, coordinate repairs with vendors.
• Software Support: install, configure, troubleshoot SaaS apps and OS updates.
• User Account Management: create/modify accounts and access controls.
• Network Connectivity: assist with VPN/Wi‑Fi connections and troubleshooting.
• Documentation: maintain tickets and create user guides.

Skills

Customer-facing IT support

SaaS administration

MacOS & Windows

Jamf & Intune

A/V setup

Security & compliance

Education

Bachelor's degree in IT

Tools

Okta

Google Workspace

Slack

Atlassian

Zoom

Jamf

Intune

Azure

Cisco Meraki

Job description

Navan is seeking an IT Support Engineer for our New York City office. This is an on‑site position requiring five days a week in the office. The primary responsibilities include providing technical support to end‑users in the NYC office and to all Navan users globally. This fast‑paced role involves a variety of tasks, from onboarding new hires and troubleshooting user issues to providing hands‑on support for all IT‑supported equipment and functions.

What You’ll Do

• Desktop Support: Provide onsite and remote support for all IT‑related issues through ticketing system, walk‑ups, or remote desktop tools, to diagnose and resolve hardware and software issues
• Hardware Maintenance: Install, configure, and maintain laptops, including upgrades and replacements. Troubleshoot hardware problems and coordinate repairs with vendors when necessary
• Hardware Procurement: Assist in the selection and procurement of IT equipment. Manage inventory and asset tracking
• Software Support: Install, configure, and troubleshoot SaaS applications, operating systems, and security updates. Assist with software licensing
• User Account Management: Modify, and deactivate user accounts, email addresses, and access permissions as needed. Ensure proper access control and user authentication
• Network Connectivity: Assist users in connecting to the network, troubleshooting network issues, and configuring VPN and Wi‑Fi connections
• Documentation: Maintain accurate records of support tickets/requests, resolutions, and hardware/software inventory. Create and update user guides and knowledge base articles
• IT Policies and Compliance: Enforce company IT policies and procedures, as well as compliance with relevant regulations, such as data protection and privacy laws
• Manage and lead onboarding logistics and IT training for new hires, as well as offboarding logistics for retrieving equipment
• Support local A/V Operations
• Support Company All Hands events, as well as any ad‑hoc local All Hands events
• Provide white glove support to C‑level executives
• Participate in an on‑call rotation schedule for IT Support and monitoring/alerting activities, which involve after‑office hours and weekends
• Accountability for site IT Operations and Maintenance (e.g. workstation setups, upkeep of conference rooms, managing ticket queue, network checks, etc.)
• Assist IT leadership and other IT cross‑functional teams with project‑level deliverables

What We’re Looking For

• Focus on the customer: As an IT Support Engineer, you are expected to be knowledgeable of customers' business and requests and use the information to drive higher levels of service and customer satisfaction. You establish and maintain strong effective relationships and partnerships with customers through trust and respect
• Communicate with Candor: Thoughtfully propose ideas to the team during working sessions and invite feedback on those ideas. You are able to make decisions using objective criteria such as data or well‑reasoned pros/cons. You have a cooperative demeanor and mutual respect for others. You can maintain confidentiality when required
• 4+ years of experience in a customer‑facing IT Support function
• 4+ years of experience in administration of SaaS tools (Okta, Google Workplace, Slack, Atlassian, Zoom, Jamf, Intune, Cisco Meraki, etc.)
• Strong familiarity with macOS, Windows, iOS, and Android operating systems and devices
• Strong experience and knowledge of Jamf for troubleshooting Apple devices, as well as Azure/Intune for troubleshooting Windows devices
• Strong A/V & Video Conferencing setup and troubleshooting experience
• Proven ability as an IT Specialist in a fast‑paced and corporate environment
• Ability to lift and carry items weighing 10-50 pounds
• Bachelor’s degree in Information Technology or any Computer‑related degree is a huge plus

The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity. For roles with on‑target‑earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.

Pay Range: $54,000 USD - $120,000 USD