IT Support Engineer

Avance Care; Lexington (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Avance Care is seeking an IT Support Engineer to deliver first-level technical support and maintain IT infrastructure. The ideal candidate will have strong customer service skills, technical expertise, and a commitment to innovation and efficiency within the organization. Responsibilities include managing support desk tickets, maintaining IT assets, and configuring user devices. Join us to make a meaningful impact in a growing healthcare setting.

Qualifications

• 2+ years of experience in an IT Support role.
• Experience configuring and troubleshooting computer and network equipment.
• Hands-on technical expertise with a proactive approach.

Responsibilities

• Provide technical support to all personnel across the organization.
• Administer and manage software and hardware systems.
• Triage and resolve support desk tickets timely.

Skills

Customer service

Communication

Windows 10

Networking knowledge

Cybersecurity best practices

Education

Associate’s or Bachelor’s degree

Tools

Microsoft Office 365

Active Directory

VOIP systems

Job description

Overview

At Avance Care, we are committed to delivering exceptional healthcare services with a focus on innovation, compassion, and efficiency. Our IT team plays a critical role in supporting our operations and ensuring seamless technology experiences for our staff and patients alike.

The IT Support Engineer will provide first-level technical support to Avance Care personnel, ensuring timely resolution of support desk tickets in accordance with established SLAs. This role is essential to maintaining the functionality and security of our IT infrastructure.

Selected Responsibilities:

• Provide technical support to all personnel across the organization

• Triage, resolve, document, and escalate support desk tickets as needed
• Administer and manage software and hardware systems including:
• Desktop and laptop computers
• Microsoft Office 365 and Azure
• Single Sign-On systems
• Ticketing and monitoring platforms
• Create and manage user accounts in Active Directory, Exchange, and other systems
• Set up and configure new user laptops and desktops
• Maintain and troubleshoot computer equipment, printers, and network connectivity
• Manage Microsoft Active Directory and VOIP deployments (local and cloud-based)
• Maintain IT asset inventory and ensure compliance with usage standards
• Communicate technology best practices and policies to staff
• Support imaging and configuration of company devices

Target candidates should bring an Associate’s or Bachelor’s degree and 2+ years of experience in an IT Support role.

Priorities:

• Strong customer service and communication skills
• Proficiency with Windows 10 and computer hardware
• Experience with Microsoft Office 365 suite
• Ability to prioritize and execute tasks in a fast-paced environment
• Working knowledge of:
  • Copper, fiber, and wireless networking
  • Network switches and firewalls
  • VoIP telephone systems (moves, adds, changes)
• Familiarity with cybersecurity best practices and HIPAA compliance

Finally, we seek a candidate with strong technical expertise with a hands-on approach. If you're ready to dive in and make a meaningful impact in a growing organization, we want to hear from you!

Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.