IT Support Engineer

DTEX Systems; Fremont (CA); Remote; USD 140,000 - 170,000; Full time

Job summary

A leading technology firm is seeking an IT Support Engineer to provide desktop and cloud support for its global team. Responsibilities include managing incidents, onboarding users, and administering Office 365. Candidates should have over 2 years of technical support experience and a bachelor's degree or equivalent. The role is fully remote with a competitive salary range of $140k-$170k and offers comprehensive health benefits.

Benefits

Comprehensive health, vision, and dental coverage

Flexible time off

Company computer hardware of your choice

Work from home setup reimbursement

Health & wellness perks

Monthly Internet & Phone Reimbursement

Opportunities to learn and grow

Qualifications

• 2+ years in a helpdesk/ServiceDesk/technical support role.
• Exceptional problem-solving skills.
• Excellent written and verbal communication skills.

Responsibilities

• First and second level support for desktop and general IT requests.
• Administration of Office 365 and cloud services.
• Troubleshoot a wide variety of issues across services and levels.

Skills

Windows desktop/Server/Active Directory

Microsoft 365 (Office & related products)

MacOS & Hardware

Basic networking – switching/routing/firewalls/wireless

Ticketing system experience (JIRA, Zendesk, ServiceNow)

Education

Bachelor's degree or equivalent experience

Tools

JIRA

Zendesk

ServiceNow

Job description

About DTEX Systems

DTEX Systems helps hundreds of organizations worldwide better understand their workforce, protect their data, and make human-centric operational investments. At DTEX, our philosophy towards our business is the same as our philosophy towards technology: people come first. Our future depends on bright, energetic, talented people who share a passion for building the next generation of user behavior intelligence.

Learn more about DTEX Systems mission to make businesses more secure through technology at www.dtexsystems.com

Role Description

Are you searching for a role in a fast-growing, world-leading technology company? DTEX Systems is looking for an IT Support Engineer to help keep our global team stay operational. Working in the US team, you'll be responsible for desktop, administrative, and cloud support for users across the US, Australia, India, and the UK.

Role & Responsibilities:

• First and second level support for desktop and general IT requests
• Administration of Office 365 and cloud services
• Onboarding and offboarding users
• Maintaining adherence to security policies and standards
• Management of incidents, problems, changes
• Troubleshoot a wide variety of issues across services and levels of the stack
• Management of mobile devices & policies (JAMF, Intune, WorkspaceOne, Tanium, etc)

Skills & Knowledge:

Technical Skills

• Windows desktop/ Server / Active Directory
• Microsoft 365 (Office & related products)
• MacOS & Hardware
• Basic networking – switching / routing / firewalls / wireless
• Ticketing system experience (JIRA, Zendesk, ServiceNow)

Professional Skills

• A pleasant demeanor and positive approach
• Exceptional problem-solving skills
• Excellent written and verbal communication skills
• Strong sense of ownership
• Ability to prioritize effectively

Experience

• 2+ years in a helpdesk /ServiceDesk/ technical support role

Education

• Bachelor's degree or equivalent experience

This position is open to U.S. based candidates only. Unfortunately, we are unable to provide work visa sponsorship at this time.

We take good care of our people. Our benefits include:

• Fully remote company
• Comprehensive health, vision, and dental coverage
• Flexible time off
• Company computer hardware of your choice
• Work from home setup reimbursement
• Health & wellness perks including
• Virtual events, happy hours, trivia, and fun
• Monthly Internet & Phone Reimbursement
• Opportunities to learn and grow

DTEX Systems is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, religion, sex, national origin, age, disability, or genetics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Exact compensation may vary based on skills, experience, and location. Base salary range (SF Bay Area): $140k-$170k