IT Support Engineer

Sybex Support Services Inc.; Dyersville (IA); On-site; USD 42,000 - 60,000; Full time

Job summary

Sybex Support Services Inc. is seeking an entry-level Band 1 technician in Dyersville, IA to perform frontline IT support and hardware maintenance. You will diagnose issues, reinstall OSes, image devices, and assist users with Microsoft 365, VPN, and collaboration tools.

You will also configure basic network devices, manage user accounts, backup tasks, and help coordinate warranty repairs while maintaining accurate documentation and inventory for the team.

Responsibilities

• Perform all Band 1 work
• Diagnose and repair common desktop and laptop faults
• Replace RAM, storage drives, batteries, power supplies, and similar components
• Reinstall and configure operating systems
• Troubleshoot Microsoft 365, email, VPN, and collaboration applications
• Manage users, groups, permissions, and shared folders within authorization
• Troubleshoot network connectivity, DNS, DHCP, and IP-address issues
• Configure switches, wireless access points, and network printers using approved settings
• Deploy computers through imaging or device-management systems
• Manage software installation, patching, and endpoint policies
• Perform approved backup and file-restoration tasks
• Investigate recurring incidents and document solutions
• Support video-conferencing and meeting-room equipment
• Maintain technical documentation and inventory
• Guide Band 1 technicians and review escalated tickets
• Coordinate warranty repairs and equipment replacements

Skills

Desktop support

Troubleshooting

Imaging and deployment

User management

Tools

Active Directory

PowerShell

Microsoft 365

Job description

Please find the scope of work mentioned below.

• Perform all Band 1 work
• Diagnose and repair common desktop and laptop faults
• Replace RAM, storage drives, batteries, power supplies, and similar components
• Reinstall and configure operating systems
• Troubleshoot Microsoft 365, email, VPN, and collaboration applications
• Manage users, groups, permissions, and shared folders within authorization
• Troubleshoot network connectivity, DNS, DHCP, and IP-address issues
• Configure switches, wireless access points, and network printers using approved settingsDeploy computers through imaging or device-management systems
• Manage software installation, patching, and endpoint policies
• Perform approved backup and file-restoration tasks
• Investigate recurring incidents and document solutions
• Support video-conferencing and meeting-room equipment
• Maintain technical documentation and inventory
• Guide Band 1 technicians and review escalated tickets
• Coordinate warranty repairs and equipment replacements