IT Support Coordinator

Nascentia Health; City of Syracuse (NY); On-site; USD 31,491 - 39,358; Full time

Benefits offered by this job

401(k) with employer match

On-site gym

Tuition reimbursement

Partially funded HSA

Employee recognition platform

Paid time off and holidays

Short/long-term disability

Employee assistance program (EAP)

Job summary

Nascentia Health is seeking an IT Support Coordinator to offer operational and coordination support for the IT department. You will assist with day-to-day operations, manage logistical tasks, and serve as a liaison among staff, vendors, and technical teams.

The ideal candidate will be proactive, organized, and capable of multitasking in a fast-paced environment. This full-time role is based in Syracuse, New York, and involves responsibilities such as vendor management and communication facilitation.

Qualifications

• Minimum of 2 years of experience in administrative, operations, customer service, or related roles.
• Strong organizational and multitasking abilities are essential.
• Proficiency in communication with a strong customer service mindset.

Responsibilities

• Provide operational support for departmental activities and initiatives.
• Facilitate communication and issue tracking between users and technical staff.
• Maintain and track departmental inventory including equipment and supplies.

Skills

Organizational skills

Customer service orientation

Communication skills

Problem-solving abilities

Multitasking

Education

Associate’s degree or equivalent professional experience

2+ years of administrative or operations experience

Tools

Microsoft Office Suite

Job description

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Full-Time Onsite Role | Monday–Friday, 8:00 AM–4:30 PM

The IT Support Coordinator provides operational and coordination support for the information technology department and serves as a liaison between staff, vendors, technical teams, and end users. This role is responsible for assisting with day-to-day departmental operations, managing organizational and logistical tasks, supporting communication and coordination efforts, and helping ensure requests and initiatives move forward efficiently.

The ideal candidate is highly organized, adaptable, proactive, customer-service oriented, and comfortable handling a wide variety of responsibilities ranging from daily operations support to light technical assistance. This individual must be willing to support department initiatives, assist wherever needed, and support end users in a fast-paced environment.

Key Responsibilities

• Provide day-to-day operational support for departmental activities and initiatives
• Help facilitate communication, initial triage, issue tracking, and follow-up between users and technical staff
• Facilitate vendor management procedures and update vendor management systems.
• Support onboarding and offboarding activities including scheduling, equipment coordination, and documentation
• Maintain and track departmental inventory including equipment, supplies, licenses, and related assets
• Engage in vendor communications, service requests, purchasing activities, renewals, and deliveries
• Assist with educational sessions, training programs, and staff communications
• Help maintain departmental documentation, procedures, records, and operational materials
• Perform light technical or operational tasks as assigned, including basic troubleshooting, equipment setup, account coordination, or assisting users with routine requests
• Support departmental workflow management and assist in ensuring timely completion of operational tasks
• Adapt to changing departmental needs and provide support wherever necessary to help the team operate effectively
• Perform other duties as assigned

Qualifications

• Associate’s degree or equivalent professional experience preferred
• 2+ years of administrative, operations, customer service, office management, or related experience preferred
• Strong organizational, multitasking, and problem-solving abilities
• Excellent interpersonal and communication skills
• Strong customer service mindset with the ability to work effectively with individuals at all levels of the organization
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable learning and assisting with basic operational or technical tasks
• Proficiency with Microsoft Office Suite and standard business applications
• Ability to maintain confidentiality and professionalism

Preferred Qualifications

• Experience supporting operational or technical teams
• Experience with scheduling, vendor coordination, inventory management, or training coordination
• Familiarity with help desk environments, ticketing systems, or departmental operations
• Experience working in healthcare or regulated environments preferred

Physical Requirements

• Ability to sit or stand at a desk 90% of the day. Frequent sitting, standing, walking.
• Visual/hearing ability sufficient to comprehend written or verbal communication.
• Ability to express oneself verbally and in writing.
• Must be able to engage in real-time phone communication with clients, caregivers, and providers as a core job function.
• Extended periods of computer use.
• Ability to lift and move objects up to 40 pounds.
• Bloodborne Pathogens Exposure Category III - Employee who rarely has contact with blood and body fluids

Competitive Salary

This position is an H08 non-exempt position with a min‑max rate of: $22.86‑$28.57/hour.

• 401(k) with generous employer match
• On‑site gym (free for all employees)
• Tuition reimbursement
• Partially funded HSA
• Employee recognition platform
• Paid time off, holidays, sick and extended sick leave
• Short‑/long‑term disability
• Employee assistance program (EAP)

About Nascentia Health

Nascentia Health is leading the way in home care, post acute care and long‑term community health. A healthcare system without walls, Nascentia is an innovator in the concept of healthcare, truly focused on the patient as a whole. By serving people in their homes, Nascentia Health is able to provide true holistic care. We can address immediate needs, help support positive long‑term medical and lifestyle choices that provide for better outcomes, leverage cutting edge in‑home care technologies, and help avoid unnecessary visits to busy healthcare facilities.

Our employees are our greatest asset. They work hard every day to make our system amazing and are dedicated to our mission of being the premier home and community‑based care system for the regions we serve. We want everyone to love what they do, be excited about coming to work, and take pride in being part of our team.

Nascentia Health is an Equal Opportunity Employer (EOE).

Employment is contingent upon negative results of a pre‑hire drug screen and background check clearance.