IT Support Contractor

El Comeback; San Juan (PR); Remote; USD 60,000 - 80,000; Full time

Job summary

El Comeback, working in partnership with Oxford Tutors, is seeking a reliable IT Support Contractor to provide ad hoc technical support. This role is entirely virtual, requiring problem-solving skills and experience with Google Workspace and other productivity tools. Ideal candidates will have a customer-service approach and the ability to communicate effectively. Enjoy a flexible, remote position with the possibility of responding to technical requests as needed.

Qualifications

• Demonstrated experience in IT support or systems administration.
• Strong knowledge of cloud storage and productivity tools.
• Clear and timely written communication.

Responsibilities

• Troubleshoot and resolve Google Workspace issues.
• Assist with website updates and maintenance.
• Provide general tech support for team members.

Skills

Google Workspace

Problem-solving

Clear communication

Education

Experience in IT support or systems administration

Tools

Google Workspace

Calendly

Zapier

Job description

***Positions posted by El Comeback are done on behalf of companies that we support in their search for candidates.***

Our partner,Oxford Tutors is seeking a virtual IT Support Contractor to assist with ad hoc technical needs.

Looking for a reliable, tech-savvy contractor who can support our growing team on an as-needed basis. Thisrole is ideal for someone who enjoys problem-solving, troubleshooting, and implementing small systemsimprovements across platforms like Google Workspace, website builders, and internal operations tools.
You'll serve as our go-to technical expert for occasional projects and one-off issues, jumping in when a task isbeyond the scope of our internal team. This is a flexible, remote role with no fixed hours or minimum commitment,though we value responsiveness and clear communication.

Key Responsibilities (as needed):

• Troubleshoot and resolve Google Workspace issues (alias management, email routing, permissions)
• Assist with low-priority website updates and maintenance (Squarespace, Wix, etc.)
• Provide guidance on improving workflow tools (Calendly, Zapier, spreadsheets, CRMs)
• Support internal IT requests related to file systems, data access, and syncing
• Help with occasional systems cleanup and organization (e.g., folder structures, permissions)
• Provide general tech support for team members facing platform-specific issues
  
  Requirements:
  
• Demonstrated experience in IT support or systems administration (education or small business setting aplus)
• Strong knowledge of Google Workspace, cloud storage, and virtual productivity tools
• Comfort with light website editing and third-party platforms
• Problem-solving mindset with a customer-service approach
• Clear and timely written communication
• Availability to respond within 24 hours to requests
• English Fluency
• U.S. work authorization required
  
  Role Details:
• Contractor (ad hoc project-based)
• Fully virtual
• Paid hourly per task or project, depending on the scope
• Flexible, no fixed hours

About Oxford Tutors:
Oxford Tutors USA is a bespoke education consultancy founded in 2005 with offices in New York City, LosAngeles, Hong Kong, and Puerto Rico. We specialize in academic mentorship, admissions strategy, andneurodivergence support. As a growing operation, we rely on thoughtful, proactive collaborators to help streamlineand elevate our systems.

***El Comeback is a non-profit program from ConPRmetidos that attracts and retains professional talent for Puerto Rico-based jobs. Register at elcomebackpr.org/registration-form to get matched with professional opportunities on the island.***