IT Support - Audio-Visual (AV) and Executive

American Honda Motor Company, Inc.; Raymond (OH); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Education Reimbursement

Tuition Assistance & Student Loan Rep

Wellbeing Program

Childcare Reimbursement Account

Lifestyle Account

Community Service and Engagement

Product Programs

Job summary

American Honda Motor Company, Inc. is seeking an Executive Support Specialist to deliver high-touch technology support for AHM and HDMA executives, covering PCs, mobile devices, collaboration tools, video conferencing, and AV for meetings.

You will act as a critical escalation point, coordinating resolution across IT teams and driving improvements. The role requires a strong technical background in AD, Windows, and Apple devices, plus excellent communication and relationship-building skills with

Qualifications

• Bachelor’s degree in IT / Networking / CS or related STEM field with at least 3 years IT experience.
• Alternate: HS Diploma with 9+ years IT experience or Associate degree with 7+ years IT experience.

Responsibilities

• Provide high-touch technology support for executives, including PCs, mobile devices, collaboration tools, video conferencing, and AV support.
• Escalate issues to Network, A/V, and IS Management; ensure timely resolution within SLA.
• Coordinate issue resolution across IT teams; maintain knowledge resources and executive environments.
• Manage business relationships with executives and affiliates; facilitate training and project transitions.
• Document issues and resolutions in approved IT systems; drive continuous improvement.

Skills

AV troubleshooting

Video conferencing

Active Directory

Windows OS

Apple devices

Executive support

Cross-cultural communication

Education

Bachelor's degree in IT / Networking / CS

HS Diploma + 9 years IT experience

Tools

A+/Cert (preferred)

Job description

Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint".

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda's, we want you to join our team to Bring the Future!

Job Purpose

• The Executive Support Specialist delivers high-touch technology support for AHM and HDMA executives, including PCs, mobile devices, collaboration tools, video conferencing, and AV support for executive meetings.
• The role serves as a critical escalation point for Executive Support, Deskside, and Mobile Services, ensuring reliable operations and exceptional customer experience.
• Core responsibilities include driving technology improvements, coordinating issue resolution across IT teams, supporting executive environments, managing business and affiliate relationships, facilitating training and project transitions, developing knowledge resources, and serving as the primary liaison for assigned business areas.

Key Accountabilities

• Support Executives at multiple locations iwith technical issues and drive to resolution
• Support Executive video conference meetings ensuring all parties are connected and functioning properly
• Escalate any issues to Network Support, A/V Support, and IS Management as needed
• Document all issues and resolutions within AHM IT approved systems
• Always driving issues / incidents to countermeasures to minimize client downtime and sustain client productivity
• Responsible for timely resolution within established Service Level Agreements (SLA)
• Achieve the project goals for the Executive Support Team as approved annually: including schedule, budget and quality commitments
• Provide inputs to QCD reporting for continues improvement

Qualifications, Experience, And Skills

• Minimum educational qualifications and relevant work experience:
  • A college level Bachelor’s degree in IT / Networking / Computer Science / Electronics / Data Analytics or a related STEM field of study with at least 3 years of relevant IT industry experience.
  • Candidates lacking a Bachelor's degree must have a High School Diploma and at least 9 years overall relevant IT indusry experience or an Associate degree in a related STEM field with at least 7 years of relevant IT industry experience.
  • Certifications: A+ Certification (preferred)
• Other Job-specific Skills:
  • Must have demostrable experience in audio-visual (AV) / video conference equipment troubleshooting and repair.
  • Strong technical background supporting Active Directory, Windows operating systems, Apple devices (mobile phones and tablets), and video conferencing/ (audio-visual) AV technologies.
  • Must be able to build strong relationships and trust with the most senior leaders of the organization.
  • Should have good interpersonal soft skills for cross-cultural communication at executive level.
  • Interact regularly with customers to understand their business/anticipate their IT requirements; manage business relationships
  • Be comfortable under pressure, and able to effectively communicate technical instructions in a simple, easy to understand, way
  • Display proven ability to communicate technical concepts clearly, manage business relationships, analyze KPIs and operational metrics, lead continuous improvement efforts, troubleshoot complex issues under pressure, and work effectively in a flexible, fast-paced environment with minimal supervision.
• Desirables:
  • Conversational skills in Japanese.
  • Familiarity with project management methodologies (Agile / Waterfall).

Workstyle

• This is an onsite job. One remote workday per week may be possible with prior departmental approval.
• Other requirements:
  • Should be able to work a flexible work schedule
  • May have to work overtime and support corporate events
  • Must possess a valid driving license and be able to operate a motor vehicle without requiring assistance.
  • Candidate may have to drive to different Honda locations within the Greater Columbus and Toledo area, of Ohio on a need basis approx. 25% to 30% of the time.
  • Annual travel requirements: ~ 10% (combining domestic and int’l)
• Physical requirements:
  • Should be able to lift up to 50lb and move approx. 50 ft, without requiring assistance.
  • Climb a ladder, if required

Relocation assistance

• Not eligible

Visa sponsorship issues

• This position is not eligible for work visa sponsorship.

Total Rewards

• Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
• Paid Overtime
• Regional Bonus (when applicable)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401(K) Plan with company match + additional contribution

Career Growth

• Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development programs

Additional Offerings

• Tuition Assistance & Student Loan Repayment
• Lifestyle Account
• Childcare Reimbursement Account
• Elder Care Support
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.