IT Support Associate II (Level 3), Ops Tech Solutions (OTS), Ops Tech Solutions (OTS) - Fixed Field

Amazon; Douglasville (GA); On-site; USD 46,000 - 58,000; Full time

Job summary

Amazon is hiring an IT Support Associate II to join its Ops Tech Solutions team. In this role, you will resolve technical problems across various facilities and provide exceptional customer service. Opportunity for career growth and competitive compensation are highlighted, along with comprehensive benefits starting on Day 1.

Benefits

Comprehensive healthcare benefits

Matching 401(k) program

Paid parental leave up to 20 weeks

Casual dress code

Qualifications

• 1+ years of corporate IT support experience required.
• Experience with integrated computer systems is necessary.
• Certifications in CompTIA A+, CompTIA Network+, or similar are preferred.

Responsibilities

• Allocate and maintain IT equipment in Amazon facilities.
• Assist in training new hires and troubleshooting technical issues.
• Support customers from multiple locations and travel as required.

Skills

Windows support

Mac support

Linux support

Customer service

Troubleshooting

Technical support

Education

High school diploma or equivalent

Tools

Zebra thermal printers

Thin clients

Job description

IT Support Associate II (Level 3), Ops Tech Solutions (OTS), Ops Tech Solutions (OTS) - Fixed Field

Join to apply for the IT Support Associate II (Level 3), Ops Tech Solutions (OTS), Ops Tech Solutions (OTS) - Fixed Field role at Amazon

IT Support Associate II (Level 3), Ops Tech Solutions (OTS), Ops Tech Solutions (OTS) - Fixed Field

Join to apply for the IT Support Associate II (Level 3), Ops Tech Solutions (OTS), Ops Tech Solutions (OTS) - Fixed Field role at Amazon

Description

About Operations Technology Solutions (OTS)

Description

About Operations Technology Solutions (OTS)

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit). Learn more about Amazon in Andy Jassy's most recent letter to shareholders at https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders.

Key job responsibilities

Responsibilities Include, But Are Not Limited To

Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.

Handling support requests and procedures across the network.

Assisting in training new hires.

Continuous learning of new technologies.

Supporting customers from multiple buildings in the area, as well as remote customers.

Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.

Traveling within your local or regional area to support our customers.

Basic Qualifications

• 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• Experience troubleshooting integrated and interdependent computer systems
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
  
  

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in a dynamic environment with a high degree of customer service
  
  

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - Amazon.com Services LLC

Job ID: A2946122

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Consulting, and Engineering

• Industries

  Software Development

Referrals increase your chances of interviewing at Amazon by 2x

Get notified about new Information Technology Support Specialist jobs in Lithia Springs, GA.

Atlanta, GA $46,000.00-$58,000.00 1 week ago

Sandy Springs, GA $20.00-$23.00 1 week ago

Division IT Support (West and Central division support)

Lithia Springs, GA $21.00-$24.00 2 weeks ago

Atlanta, GA $56,696.64-$72,895.68 1 month ago

Atlanta, GA $56,696.64-$72,895.68 1 month ago

Lithia Springs, GA $33.46-$62.21 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.