IT Security Operations Manager

Arrow Financial Corporation; City of Glens Falls (NY); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Bonus potential

Medical, Dental, and Vision Insurance

401(k) and Pension

Education Reimbursement

Employee Assistance Program

Job summary

Arrow Financial Corporation is seeking an IT Security Operations Manager to lead the Security Operations Team and drive the organization’s security program on site in Glens Falls, NY. You will manage SIEM, EDR/XDR, SOAR, and vulnerability management while ensuring regulatory compliance and strong risk posture.

The role emphasizes leadership, coaching, and collaboration with infrastructure, cloud, and network teams.

Qualifications

• Bachelor’s Degree or equivalent experience required.
• 6+ years of experience in Computer Science, Information Technology, Cybersecurity, or related field.
• 2 years of supervisory experience preferred.

Responsibilities

• Lead day-to-day Security Operations Team operations and policies.
• Provide management, coaching, and training to team members.
• Oversee security monitoring, SIEM/EDR/SOAR, and incident response.
• Oversee vulnerability management, risk assessment, and remediation reporting.
• Coordinate investigations of cybersecurity incidents and containment.
• Develop security metrics, dashboards, and executive reports.

Skills

SIEM/SOAR

EDR/XDR

Vulnerability management

Security frameworks

Windows

Linux

Cloud security

Project management

Communication

Team leadership

Education

Bachelor’s Degree

6+ years in Cybersecurity/IT

2 years supervisory experience

Tools

SIEM

SOAR

EDR

IDS/IPS

Firewalls

Email security

Job description

The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join our Information Technology team as:

IT Security Operations Manager

This opportunity may be perfect for you if you have experience in:

• Managing enterprise security tools – SIEM/SOAR, EDR/EXR, vulnerability scanning, and incident response
• Leading, coaching, and developing a security operations team
• Cybersecurity frameworks and regulatory compliance (NIST, PCI DSS, HIPAA, SOX)

About this position

The Security Operations Manager oversees the day-to-day operations of the organization’s security program. This role ensures the protection of information assets, monitors security events, manages incident response, and leads a team of security analysts to maintain a strong security posture across the enterprise. 100% on site in Glens Falls, NY.

Essential Job Functions

• Lead day-to-day operations of the Security Operations Team. Develop and implement security operations policies and procedures.
• Provide management, coaching, training, and support to team members to promote professional development, achieve department goals, and maintain a strong security environment.
• Oversee security monitoring, alert management and event response activities. Manage Security Information and Event Management (SIEM), Endpoint Detection and Response (EDR), Security Orchestration, Automation and Response (SOAR), and other security technologies.
• Oversee vulnerability management, including vulnerability scanning, risk assessment, remediation tracking and reporting for IT Senior Management.
• Participate in security awareness initiatives and organizational cybersecurity planning. Work closely with the Information Security Manager on any training and strategy.
• Maintain knowledge of, and compliance with security frameworks and regulatory requirements such as National Institute of Standards and Technology (NIST), Center for Internet Security (CIS) Controls, Payment Card Industry Data Security Standard (PCI DSS), Health Insurance Portability and Accountability Act (HIPAA), and Sarbanes-Oxley Act (SOX) as applicable.
• Collaborate with infrastructure, application, cloud, and network teams to implement security best practices.
• Conduct threat hunting and collaborate with threat intelligence providers to identify emerging risks.
• Coordinate investigations of cybersecurity incidents and ensure timely containment, eradication, and recovery.
• Manage and monitor Data Loss Prevention (DLP) solutions to identify, investigate, and mitigate potential unauthorized disclosure of sensitive information, including customer data, financial records, and confidential business information, while ensuring alignment with banking regulations, security policies, and compliance requirements.
• Develop security metrics, dashboards, and executive reports to communicate operational performance and risk.

What you will need to thrive in this role

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:

Education/Certifications:

• Bachelor’s Degree or equivalent experience required
• 6+ years of experience in one of the following areas: Computer Science, Information Technology, Cybersecurity, or a related field
• 2 years of supervisory experience preferred

Skills/Knowledge:

• Knowledge in Security Operations Center Management
• Experience managing enterprise security tools including SIEM, SOAR, Endpoint Detection and Response/Extended Detection and Response (EDR/XDR), firewalls, Intrusion Detection System/Intrusion Prevention System (IDS/IPS), vulnerability scanners, and email security platforms
• Strong understanding of cybersecurity frameworks and risk management practices
• Working proficiency of Windows, Linux, Active Directory, Azure, Amazon Web Services (AWS), Microsoft 365, and cloud security
• Strong communication skills, both written and verbal; comfortable collaborating with co-workers, management, and vendors
• Strong project management skills; proven ability to manage multiple priorities; demonstrated initiative, and ability to work independently with minimal instruction
• Proficient in Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint
• Strong analytical skills with ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy
• Ability to inspire and guide teams to achieve objectives

Physical Demands and Work Environment

• Ability to remain in a stationary position, often standing or sitting, for prolonged periods of time
• Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations
• Ability to lift and/or move up to 15 pounds
• Work is performed primarily in a professional office environment

Reasonable accommodation(s) will be provided as required by law to enable qualified individuals with disabilities to perform the essential functions of the job.

What we will bring to the table

We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:

• Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
• Medical, Dental, and Vision Insurance and Flexible Spending Plan
• Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
• Education and Tuition Reimbursement
• Employee Assistance Program for our employees and their immediate family members

We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes.

As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

The salary range for this position is $90,000 - $100,000 per year commensurate with experience and education. Additional compensation may be earned through the Company’s annual bonus program, subject to individual and company performance.

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