IT Support Assistant, 2- C

MedStar Health; El Paso (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A technology services provider is seeking an IT Support Assistant in El Paso, TX. The role involves operating and maintaining equipment, troubleshooting issues, and providing excellent customer service. Candidates should have a high school diploma and relevant IT support training, with 1-2 years of experience preferred. This full-time position offers a comprehensive benefits package and requires a professional attitude towards customer engagement.

Benefits

Generous paid time off

Medical, dental, and vision insurance

Tuition reimbursement

401k plan

Qualifications

• High school diploma required.
• Basic training in IT support needed.
• 1-2 years of relevant experience preferred.
• Ability to obtain DOD Public Trust Clearance.

Responsibilities

• Operate and maintain high capacity multifunction printers.
• Interview clients for asset discovery.
• Install and maintain PC hardware/software.
• Troubleshoot network and peripheral issues.
• Perform system backups and data recovery.

Skills

Excellent customer service

Organizational skills

Strong written communications

Strong verbal communications

Attention to detail

Education

High school diploma

Basic training in IT support

1-2 years relative experience

DOD Public Trust Clearance

Job description

Job Title

IT Support Assistant, 2- C

Job Description

The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solution and the integrity of our people. Explore what you can bring to our solutions in information assurance, secure networks, secure enterprise messaging, and identity management.

Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. Our employees enjoy more than just a great work environment!

This position will be based in El Paso, TX.

RESPONSIBILITIES:

Under direct guidance duties include:

• Operation and Maintenance of various high speed/ high-capacity multifunction printers


• Moving/relocating equipment within and/or between facilities


• Interviewing clients as part of pre-deployment asset discovery


• Repair/replace defective equipment


• Updating asset management system to reflect work performed


• Installing and maintaining PC hardware and software and applying specific configuration profiles


• Troubleshooting network usage and computer peripherals


• Performing system backups and data recovery


• Resolving network communication problems


• E-mail administration


• Network security


• Preparing assets for disposition and other administrative duties.


• Network operations and maintenance


• Familiarity with inside and outside plant operations


• Familiarity with routers, switches, firewalls, etc.


• Familiarity with cabling and splicing, etc.

May also involve transporting equipment between multiple facilities within an assigned service area, as directed by an IT representative. Responsible for all deployment, downloads, doing local installations.

Job Requirements

QUALIFICATIONS:

Education:

• High school diploma


• Basic training in IT support, to include relevant on the job training


• 1-2 years relative experience


• DOD Public Trust Clearance (or ability to obtain)

Qualifications:

• Excellent customer service and excellent organizational skills are required.


• Strong written and verbal communications skills and the ability to interact with people at all levels are required.


• A professional attitude regarding attention to detail


• Accurate and timely submission of required reports, documentation, etc.

The successful candidate must meet eligibility requirements to access sensitive information, which requires US Citizenship

Telos maintains a drug-free workplace and will conduct drug testing on all applicants who have accepted an offer of employment

Telos Corporation participates in the E-Verify program. Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration ("SSA") and/or the Department of Homeland Security ("DHS") of your authorization to work in the United States

Telos offers an excellent compensation packages including salary commensurate with experience and benefits to meet your needs for today and the future.

Telos and its subsidiaries are an Affirmative Action/Equal Opportunity Employer encouraging women, minorities, individuals with disabilities, and veterans to apply.

Job Type

Full-Time

Location

El Paso, TX 79916 US (Primary)

Telos offers an excellent compensation packages including salary commensurate with experience and benefits to meet your needs for today and the future. Telos and its subsidiaries are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.