IT Support Assistant

Mieneke Car Care Centers 173; Noblesville (IN); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

Solvix Auto, a Meineke Car Care franchisee, seeks an entry-level IT Support Assistant to join our lean IT team across Indiana. You'll be first-line support for store networks, phones, connectivity, and basic hardware/software issues, helping staff with tech problems and logging resolutions.

Ideal for recent grads or self-taught tech enthusiasts, the role offers hands-on experience across multiple locations, with opportunities to grow in a small, supportive environment and work closely with store

Qualifications

• Genuine interest in IT/tech support and willingness to learn.
• Strong communication skills, able to explain tech issues clearly to non-technical staff.
• Basic familiarity with Windows troubleshooting and general connectivity issues.

Responsibilities

• Field and resolve day-to-day IT support requests from store locations, phones, printers, and POS-adjacent hardware.
• Coordinate with ISPs and vendors to report outages or service issues.
• Provide basic hardware support and setup for new devices for store staff.
• Document recurring issues and maintain clear records of support requests and resolutions.
• Escalate complex issues to the IT Systems Administrator as needed.
• Occasionally travel to nearby store locations for in-person support.

Skills

IT support

Windows troubleshooting

Communication skills

Multitasking

Organization

Tools

Ticketing systems

Remote support tools

Networking concepts

Job description

About The Role

Solvix Auto, a Meineke Car Care franchisee operating 56 locations across Indiana, Ohio, Michigan, and Illinois, is looking for an entry-level IT Support Assistant to join our small but growing IT team. This is a great opportunity for someone early in their IT career, whether fresh out of school, self-taught, or coming from a tech-adjacent retail role, to get hands‑on experience supporting a real, multi‑location business.

Responsive recruiter

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance

About The Role

Solvix Auto, a Meineke Car Care franchisee operating 56 locations across Indiana, Ohio, Michigan, and Illinois, is looking for an entry-level IT Support Assistant to join our small but growing IT team. This is a great opportunity for someone early in their IT career, whether fresh out of school, self-taught, or coming from a tech‑adjacent retail role, to get hands‑on experience supporting a real, multi‑location business.

You'll be the first line of support for day‑to‑day technical issues across our store network: phones, internet connectivity, basic hardware and software troubleshooting, and general tech support requests from store staff and management. This role is ideal for someone who's patient, detail‑oriented, comfortable talking users through problems over the phone, and eager to build real‑world IT experience.

What You'll Do

• Field and resolve day‑to‑day IT support requests from store locations, phones, internet/connectivity issues, printers, POS‑adjacent hardware, and general troubleshooting
• Coordinate with our ISPs and phone vendors (Comcast Business VoiceEdge, Spectrum, and others depending on store location) to report and track outages or service issues
• Provide basic hardware support: diagnosing common PC issues, coordinating equipment swaps or repairs, and setting up new devices for store staff
• Document recurring issues and maintain clear records of support requests and resolutions
• Escalate more complex technical issues to the IT Systems Administrator as needed
• Occasionally travel to nearby store locations for in‑person support or equipment delivery/setup
• Help maintain accurate device and equipment inventory across all locations

What We're Looking For

• A genuine interest in IT/tech support and a willingness to learn
• Strong communication skills, comfortable explaining technical issues to non‑technical staff, patiently and clearly, by phone or in person
• Basic familiarity with Windows troubleshooting, general computer hardware, and common connectivity issues
• Reliable, organized, and able to manage multiple requests at once without getting overwhelmed
• A valid driver's license (occasional local travel required)

Nice To Have, Not Required

• Prior experience in a tech‑adjacent retail role (e.g., Best Buy Geek Squad, Micro Center, similar)
• Familiarity with ticketing systems, remote support tools, or basic networking concepts

No prior professional IT experience required, we're looking for the right attitude and aptitude as much as a resume.

Compensation: $15.00 - $17.00 per hour

As a leader in the automotive aftermarket, Meineke is constantly looking for driven and talented individuals to join our team. In over 700 shops spanning coast‑to‑coast, we look for those who share our passion for high quality repair work to help get our customers back on the road.

A career with Meineke means putting your knowledge and hard‑earned skills to work in a locally‑owned shop. Whether you’re looking for a position as a Shop Manager, Technician, or Service Advisor, Meineke provides opportunities for real‑world experience in your local area.