IT Support Analyst II — Hybrid, End-User & AV Support

Metropolitan Water District of Southern California; Los Angeles (CA); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Excellent medical, dental, life, and V

Vision plans

401(k) plan with matching

457 plan

CalPERS retirement benefits

Tuition reimbursement

Training and advancement opportunities

On‑site fitness center

Public transportation reimbursements

Job summary

The Metropolitan Water District of Southern California is seeking an Information Technology Support Analyst II at our Downtown Los Angeles headquarters. You will provide hands‑on and remote IT support, troubleshoot issues, and help maintain technology services for staff and Board members in a fast‑paced enterprise environment.

Responsibilities include supporting hybrid meetings, configuring conference rooms, and managing IT requests via ServiceNow, with a strong focus on customer service and

Qualifications

• Bachelor’s degree from an accredited college or university in a related field.
• Two years of relevant IT experience.
• Experience in service desk and client systems support environments addressing IT matters.
• License/Certification: California Class C Driver’s License (required at time of application).

Responsibilities

• Provide walk‑in and remote IT support to end users and Board members.
• Create and manage service requests and incidents through ServiceNow.
• Troubleshoot laptops, desktops, mobile devices, software applications, and peripheral equipment.
• Configure and support conference rooms, committee rooms, and hybrid Zoom meetings.
• Support AV/VC equipment, live meeting broadcasts, and media platforms.
• Assist with loaner device management and equipment inventory.
• Install, configure, and troubleshoot software and hardware.
• Support mobile device enrollment and connectivity.
• Document issues, solutions, and support procedures while delivering exceptional customer service.

Skills

IT support

Troubleshooting

Customer service

Conference room setup

Education

Bachelor’s degree

Tools

ServiceNow

AV/VC equipment

Job description

The Metropolitan Water District of Southern California is seeking an Information Technology Support Analyst II at our Downtown Los Angeles headquarters. You will provide hands‑on and remote IT support, troubleshoot issues, and help maintain technology services for staff and Board members in a fast‑paced enterprise environment.

Responsibilities include supporting hybrid meetings, configuring conference rooms, and managing IT requests via ServiceNow, with a strong focus on customer service and