IT Support Analyst I

Kore Wireless Group; Village of Westbury (NY); On-site; USD 50,000 - 55,000; Full time

Job summary

Kore Wireless Group is seeking an IT Support Analyst I in Westbury, NY. This full-time role involves providing technical support, troubleshooting hardware, software, and network issues while ensuring excellent customer service.

The ideal candidate will have 2-5 years of experience in IT support, a relevant degree, and strong problem-solving skills. Responsibilities include managing support tickets, installing IT equipment, and assisting with onboarding and offboarding activities.

Qualifications

• 2–5 years of experience in IT help desk or technical support roles.
• Experience supporting Microsoft Windows environments.
• Strong communication and documentation skills.

Responsibilities

• Provide first- and second-level technical support for end users.
• Install, configure, and maintain desktops and laptops.
• Diagnose and resolve hardware and software issues.

Skills

Knowledge of Windows operating systems and Microsoft 365

Strong customer service orientation

Excellent problem-solving skills

Ability to troubleshoot hardware issues

Education

Associate's or Bachelor's degree in Information Technology

Tools

IT service management (ITSM) systems

Microsoft 365

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Support Analyst I

Full Time Professional Westbury, NY, US

3 days ago Requisition ID: 1166

Salary Range: $50,000.00 To $55,000.00 Annually

The IT Support Analyst provides technical support to employees by troubleshooting hardware, software, network, and system issues. This role serves as the primary point of contact for end-user technology support, ensuring timely resolution of incidents, excellent customer service, and minimal disruption to business operations. The IT Support Analyst supports desktop systems, enterprise applications, user accounts, and IT equipment while contributing to continuous improvement of IT service delivery.

Please note, this is an onsite role supporting our Westbury, NY facility.

Core Responsibilities

• Provide first- and second-level technical support for end users via phone, email, chat, and ticketing systems.
• Diagnose and resolve hardware, software, operating system, network, and connectivity issues.
• Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals.
• Provision, modify, and deactivate user accounts, permissions, and access rights.
• Support enterprise applications, including troubleshooting user access and functionality issues.
• Manage and prioritize support tickets to meet established service level agreements (SLAs).
• Document incidents, resolutions, procedures, and technical knowledge articles.
• Assist with onboarding and offboarding activities, including equipment setup and account management.
• Perform software installations, upgrades, patches, and system updates.
• Support conference room technology, audio/visual equipment, and collaboration tools.
• Escalate complex issues to appropriate IT teams or vendors as needed.
• Monitor recurring issues and recommend process improvements to reduce support requests.
• Maintain IT asset inventories and assist with equipment lifecycle management.
• Participate in disaster recovery, business continuity, and cybersecurity awareness initiatives.
• Support IT projects, system implementations, and technology rollouts.

Qualifications

Education

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• Equivalent combination of education, training, and experience may be considered.

Experience

• 2–5 years of experience in IT help desk, desktop support, or technical support roles.
• Experience supporting Microsoft Windows environments and common business applications.
• Experience using IT service management (ITSM) or ticketing systems.

Technical Skills

• Knowledge of Windows operating systems and Microsoft 365.
• Familiarity with Active Directory, Entra ID (Azure AD), InTune and user account administration.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi.
• Experience with endpoint management and device deployment tools.
• Knowledge of cybersecurity best practices and endpoint security tools.
• Ability to troubleshoot hardware, software, and connectivity issues efficiently.
• Strong customer service orientation and communication skills.
• Excellent problem-solving and analytical abilities.
• Ability to prioritize multiple requests and manage competing deadlines.
• Strong documentation and organizational skills.
• Ability to work independently and collaboratively within a team environment.
• Continuous learning mindset and adaptability to changing technologies.

Physical Requirements

• Ability to lift and transport IT equipment up to 30 pounds.
• Ability to work at a computer workstation for extended periods.
• Occasional travel between company locations may be required.

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to remain stationary; move; lift, push, pull and/or move up to 15 pounds. The employee must regularly sit; use hands to finger, handle, or feel; reach with hands and arms; communicate. Specific vision abilities required by this job include close vision.

Equal Opportunity Employer

KORE Wireless Group, Inc., is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. KORE is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KORE are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identify and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KORE will not tolerate discrimination or harassment based on any of these characteristics.