IT Support Analyst

Titan Machinery; West Fargo (ND); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health and dental coverage

401(k) with company match

Paid holidays and PTO

Job summary

Titan Machinery is seeking an IT Support Analyst to deliver first-level tech help to employees across the organization. You will troubleshoot hardware, software, networking issues, and manage assets while supporting Microsoft 365, VoIP, and printing solutions.

The role requires an Associates degree in Business or IT (or 2 years of related experience) and strong customer service skills. Travel to regional locations and an on-call rotation are expected.

Qualifications

• Associates degree in Business or IT or 2 years’ related experience.
• Strong customer service and communication skills.
• Ability to manage multiple requests and work under pressure.
• Experience with Microsoft Office, Active Directory, and Windows OS.
• Willingness to travel and participate in on-call rotation.

Responsibilities

• Provide first-level technical support via phone, remote, and in-person.
• Troubleshoot hardware, software, network, and system issues.
• Support devices and peripherals.
• Configure, deploy, repair, and track technology assets.
• Document requests and resolutions.
• Maintain IT knowledge base.
• Assist with data center administration.
• Travel to regional locations as needed.
• Participate in on-call rotation.

Skills

Customer service

Communication

Multitasking

Problem solving

Teamwork

Education

Associates degree in Business or IT

Bachelor’s degree in Business or IT (preferred)

Related military experience

Tools

Microsoft Office

Active Directory

Windows OS

Remote support tools

Job description

Titan Machinery is looking for a customer-focused and technology-driven IT Support Analyst to provide first-level technical support to employees across the organization. In this role, you will troubleshoot hardware, software, mobile devices, networking issues, and business applications while helping ensure our team members have the technology they need to be successful.

Responsibilities

• Provide first-level technical support to employees via phone, remote assistance, and in-person support.
• Troubleshoot and resolve hardware, software, network, and system-related issues.
• Support and maintain desktop computers, laptops, printers, mobile devices, and peripheral equipment.
• Configure, deploy, repair, and track company technology assets.
• Support Microsoft 365 applications, VoIP phone systems, mobile device plans, printing solutions, and shipping software.
• Document support requests, resolutions, and technical procedures within the help desk system.
• Contribute to and maintain the IT knowledge base to improve support efficiency.
• Assist with basic administration and monitoring of data center hardware and software.
• Collaborate effectively with IT team members and business stakeholders.
• Travel to regional locations as needed to install, configure, and support technology equipment.
• Participate in an on-call support rotation.
• Follow all company safety policies and procedures.
• Perform additional duties as assigned.

Qualifications

Required :

• Associates degree in Business or IT or 2 years’ work related and/or related military experience
• Ability to handle and resolve interpersonal conflict
• Ability to perform in a fast-paced, stressful work environment
• Ability to respond quickly, accurately, and professionally to demands and requests from customers and employees
• Ability to manage multiple requests simultaneously, and prioritize work based on severity
• Ability to travel on a limited basis, with overnights included, and work flexible hours
• Exemplifies Titan Machinery’s Core Values
• Keen attention to detail, high level of initiative, and the ability to work independently
• Ability to work effectively within groups and individually
• Ability to work with minimal supervision
• Effective time management and multi-tasking
• Excellent customer service skills both in person and over the phone
• Excellent written and verbal communication skills
• Experience with Microsoft Office, Active Directory, Windows Operating Systems
• Strong analytical and problem-solving skills

Preferred :

• Bachelor’s degree in Business or IT, or 4 years’ work related and/or related military experience, or equivalent combination of education and experience
• Network skills and experience including TCP/IP; DHCP, DNS, Domains, Active Directory
• Network + Certification or equivalent experience/knowledge

Titan Machinery provides a generous total compensation package including the following:

• Comprehensive Health and Dental Coverage
• HSA (Health Savings Account) - up to $1200 tax-free each year, contributed to your account by Titan Machinery
• 8 Paid Holidays, Competitive PTO, and Paid Company Volunteer Hours
• 401(k) with company matching on your FIRST DAY of employment
• 100% Paid Pregnancy-Related Leaveand Parental Bonding
• Additional Voluntary Benefits such as: Vision Insurance, Life Insurance, Short-term Disability, and more!
• Additional Leave Benefits such as: Bereavement, Volunteer EMT, and Firefighter
• Performance-based incentives

Learn more about our benefits here: https://www.titanmachinery.com/titancareers/careers/benefits
Titan reserves the right to adjust compensation based on factors including but not limited to: scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions.
Titan Machinery is an Equal Opportunity / Affimative Action employer: Women, Minorities, the Disabled and Veterans are encouraged to apply. Titan Machinery is an E-Verify participant. To learn more, please refer to the main Careers page.