IT Support Analyst

DCS Corp; Ridgecrest (CA); On-site; USD 38,000 - 55,000; Full time

Job summary

DCS Corp in Ridgecrest, CA is seeking an IT Support Analyst to triage and prioritize service calls, walk-ins, emails, help desk tickets, and change requests for the F/A-18 & EA-18G IPT at China Lake. The role focuses on end-user support, VTC systems, and DoD cybersecurity compliance.

The position requires US citizenship, a Secret clearance with T5 investigation, a high school diploma, and the ability to work on-site.

Qualifications

• U.S. Citizenship required due to sensitive customer requirements.
• High school diploma required.
• Secret clearance with a T5 investigation required and to be maintained.
• On-site work; this position is not remote eligible.
• Experience with Microsoft Office applications (Excel, Word, PowerPoint).
• Ability to prioritize multiple tasks in a time-sensitive environment.
• Team-oriented with proactive communication and problem-solving.
• DoD 8140 readiness; Security+ or equivalent certification preferred.
• Willingness for after-hours/weekend support as needed.

Responsibilities

• Provide technical support to end users, customers, and guests within the IPT.
• Support VTC systems used throughout the IPT.
• Assist with cybersecurity requirements and controls implementation.
• Perform junior system administrator tasks like account creation, permissions, troubleshooting, and deployments.
• Support organizational projects and services with technical input.
• Coordinate activities with IT management, other teams, stakeholders, and business owners.
• Collaborate with cross-functional teams to fulfill the IPT’s mission.
• Identify and manage IT/C services, infrastructure components, and documentation.

Skills

U.S. Citizenship

Security clearance

Communication skills

Team player

Microsoft Office proficiency

Education

High school diploma

Tools

Windows OS

Microsoft Office: Excel/Word/PowerPoint

Job description

Salary Range: $37,544 - $55,100

IT Support Analyst will work as a member of a team responsible for triaging and prioritizing all service calls, walk-ins, emails, help desk tickets, and Change Requests (CR) for the F/A-18 & EA-18G Integrated Product Team (IPT) at China Lake, CA.

Essential Job Functions:

• Provide technical support to all end users, customers, and guests within the IPT.
• Provide technical support for all VTC systems used throughout the IPT.
• Support, implement, and comply with cybersecurity requirements and controls.
• Perform various junior level system administrator tasks such as account creation, file share accounts, account permissions, implementing assigned CR’s, desktop/application troubleshooting, deployments of IT assets, and other various tasks as assigned.
• Provide technical and implementation support for organizational projects and services.
• Coordinate activities with IT Management, other technical teams, stakeholders, and business owners.
• Be able to work as a team with other cross functional teams to achieve the IPT’s mission.
• Identify and manage all Information Technology/Cybersecurity (IT/C) services, infrastructure components, and relevant documentation.

Required Skills:

• Due to the sensitivity of customer related requirements, U.S. Citizenship is required.
• High school diploma.
• Must be able to be granted a Secret security clearance with a T5 investigation and maintain one for the duration of employment.
• Teachable, positive attitude, highly motivated, problem solver and team oriented.
• Ability to perform, manage, and prioritize multiple related tasks in a time-sensitive environment.
• Strong knowledge of Microsoft Office products, specifically Excel, Word, and PowerPoint.
• Effectively communicate (oral and written) with tact and professionalism.
• Detail-oriented with strong organizational skills.
• Must be able to work onsite - This position is not remote work eligible.
• Windows Operating System and Security+ or other certifications required to comply with DoD 8140.
• Must be willing and able to work after hours/weekend support for patching and maintenance as needed.
• Possess professionalism, courtesy, high moral character, and integrity.

Desired Skills:

• Expertise with Atlassian products such as Jira, Service Desk, and Wiki.