IT Support Analyst

Venterra Realty; Houston (TX); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401k matching

Paid vacation

Disability insurance

Educational assistance

Volunteer time off

Employee discounts

Job summary

Venterra Realty is seeking an IT Manager to support a Houston corporate office, handling desktop and user support for onsite and remote staff. You will manage Windows, 365 apps, email, Teams, printers, devices, and network connectivity with a strong focus on customer service.

The role emphasizes ticket ownership, face-to-face support, practical problem solving, and exposure to network infrastructure in a multi-site environment.

Qualifications

• 3+ years in IT support, desktop or help desk role.
• Strong troubleshooting for Microsoft 365, Entra ID, email, Teams, printers, and user access.
• Working knowledge of Active Directory and Microsoft Entra ID, Intune, deployment and asset processes.
• Understanding of TCP/IP, DNS, DHCP, VPN, Wi-Fi, VLANs, and firewall troubleshooting.
• Excellent customer service, communication, and problem-solving; able to work onsite five days.

Responsibilities

• Monitor and resolve IT support tickets via Jira Service Management or similar.
• Provide onsite and remote support for hardware, software, printers, and conferencing rooms.
• Support onboarding/offboarding, user accounts, access permissions, and Teams/SharePoint.
• Assist with device management, software deployment, and asset tracking.
• Troubleshoot networking issues including VPN, Wi-Fi, and firewall symptoms.

Skills

IT support

Microsoft 365

Entra ID

Teams

Active Directory

Networking basics

Customer service

Onsite support

Tools

Jira Service Management

Microsoft Intune

Microsoft Entra ID

SharePoint

Dell/Surface hardware

Job description

IT Manager

LOCATION:

Houston, Texas Corporate Office (Onsite)

THE OPPORTUNITY

Join Venterra Realty as an IT Support Analyst in our Houston corporate office, providing user support for both onsite and remote for employees. You will troubleshoot Windows, Microsoft 365, email, Teams, printers, peripherals, onboarding/offboarding, access requests, devices issues, and network connectivity while delivering a responsive, customer-focused support experience. This role is ideal for someone who enjoys ticket ownership, face-to-face support, practical problem solving, and exposure to network infrastructure

Key Job Responsibilities

• Monitor, triage, manage, and resolve IT support tickets through Jira Service Management or a similar service desk platform.
• Provide onsite Houston office support and remote support for hardware, software, printers, accessories, conference rooms, Microsoft 365, Entra ID, Outlook, Teams, SharePoint, Wi-Fi, VPN, and general connectivity issues.
• Support onboarding, transfers, offboarding, user accounts, access permissions, shared mailboxes, distribution groups, Teams, SharePoint, Active Directory, Microsoft Entra ID, and Microsoft Intune requests.
• Assist with device management, application deployment, device compliance, equipment ordering, procurement, asset tracking, and documentation.
• Troubleshoot networking issues, including, VPN, wired and Wi-Fi, VOIP, firewall symptoms, Internet providers and UniFi Network infrastructure.

CANDIDATE PROFILE

Required Qualifications

• 3+ years of experience in IT support, desktop support, help desk, service desk, technical operations, or a similar role.
• Strong troubleshooting skills with experience supporting Microsoft 365, Entra ID, email, Teams, printers, peripherals, Dell and MS Surface hardware, and user access issues.
• Working knowledge of Active Directory and/or Microsoft Entra ID, Microsoft Intune, endpoint support, software deployment, device compliance, and basic procurement / asset processes.
• Understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN, Wi-Fi, VLANs, and firewall-related troubleshooting.
• Strong customer service, communication, patience, problem-solving, follow-through, and growth mindset; comfortable working onsite five days per week in a corporate office environment.

Strong Assets

• Ubiquiti UniFi Network
• Camera systems
• Multi-site environment support
• Executive support
• Technical documentation
• Powershell scripting

Benefits

• Competitive Base Salary and performance bonus.
• A robust package of Health (Medical (PPO), Dental, Vision), 401k matching, paid vacation suite benefits and employer-paid Short & Long-Term Disability, among other things.
• Educational Assistance / Reimbursement to support your drive to learn.
• 8 paid hours per year of Volunteer Time Off to serve the organization(s) of your choice.
• Access to thousands of employee discounts with BenefitHub.

Company Overview

Venterra Realty is a growing developer, owner, and operator of multifamily apartments with 90 mixed-use and multifamily communities across 22 major US cities. Over 50,000 people and more than 10,000 pets call Venterra "home"! The Venterra Team is focused on achieving excellence in serving its three major stakeholders: residents, employees, and investors. Venterra has enjoyed tremendous growth and financial success over its 24-year history. This success has been achieved through the exceptional commitment and dedication of Venterra's approximately 950 team members. Find out more about Venterra Realty and its award-winning company culture at Venterra.com. We’re thrilled to be recognized as a leading workplace with numerous prestigious awards year after year!

Awards

US Awards

• 2025 Best Workplaces in Real Estate
• 2025 Best Medium Workplaces
• Fortune Best Workplaces in Texas List

Canada Awards

• 2025 Best Workplaces for Professional Development
• 2025 Best Workplaces for Inclusion
• 2025 Best Workplaces for Mental Wellness 2025
• 2025 Best Workplaces in Canada
• 2025 Best Workplaces with Most Trusted Executive Team
• 2025 Best Workplaces for Young Talent
• 2025 Best Workplaces in Real Estate & Property Development 2025

Explore our communities at VenterraLiving.com, and visit Venterra.com to learn more about how we’re out-caring the competition by staying true to our value proposition: “We care more about renter experiences, which drives superior results.”

Venterra Realty is an equal opportunity employer. Accessibility accommodations are available on request for candidates taking part in all stages of the selection process.

Work Authorization Requirement: Applicants must be legally authorized to work in the United States at the time of application and throughout employment. The company does not provide visa sponsorship for this role.