IT Support Analyst

CFO Trane U.S. Inc.-CFO; Grand Rapids (MI); On-site; USD 56,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Wellness programs

Family building benefits (fertility /

401K match up to 6% + 2% core

Paid time off & parental leave

Tuition assistance

Job summary

Trane Technologies seeks an IT Support Analyst to provide onsite IT support for office and manufacturing environments. You will work with business partners and IT teams to maintain performance, manage incidents, and deliver functional system solutions.

The role emphasizes lean processes, project support, and strong collaboration across sites. The ideal candidate has a IT-related degree or equivalent experience, broad IT knowledge, and solid troubleshooting, with familiarity in MES/PLM/ERP

Qualifications

• Bachelor's or Associate's degree in IT or equivalent experience.
• Broad technical IT knowledge and awareness of industry trends.
• Proven operational excellence skills, including root cause analysis, risk reduction, and change management.
• Strong troubleshooting skills and familiarity with Microsoft Windows operating systems.
• Experience with Microsoft Office Suite, SharePoint, Teams, and Visio.
• Familiarity with manufacturing processes and systems (MES, PLM, ERP).
• Technical acumen, including SQL, data management tools, and Oracle databases.
• Experience with DELMIA Apriso is preferred.

Responsibilities

• Provide onsite break/fix support for office and manufacturing environments, including PCs, printers, and barcode scanners.
• Perform ongoing operational responsibilities for defined solutions.
• Install and operate new and existing PC systems; provide user training when necessary.
• Attend Gemba walks and promote lean engagement and continuous improvement.
• Support and manage IT project tasks and business analysis activities.
• Collaborate with IT and business teams to ensure alignment with strategy.

Skills

Troubleshooting

Windows OS

Root cause analysis

Change management

Project management

Business analysis

Manufacturing systems

Data management

SQL

Oracle databases

DELMIA Apriso

Office 365

Education

Bachelor's or Associate's IT degree

Equivalent experience

Tools

DELMIA Apriso

SQL

Oracle databases

SharePoint/Teams/Visio

Microsoft Office Suite

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: On-Site (5 days) What’s in it for you: Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world. We are currently hiring an IT Support Analyst who will be responsible for providing IT support services and acting as a liaison between our key business partners and service delivery teams. This role involves maintaining overall IT performance within the manufacturing plant, driving continuous improvement, and managing service levels. This individual will work closely with the business to provide functional system solutions as well as manage service levels with IT partners. Thrive at work and at home: Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! Family building benefits include fertility coverage and adoption/surrogacy assistance. 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. Paid time off, including in support of volunteer and parental leave needs. Educational and training opportunities through company programs along with tuition assistance and student debt support. Learn more about our benefits here! Where is the work: On-site (5 days)

What you will do:

• Provide onsite break/fix support for office and manufacturing environments, including PCs, multifunction printers, and barcode scanners.
• Perform ongoing operational responsibilities for defined solutions.
• Perform technical, administrative, and support work in the installation and operation of new and existing PC systems.
• Attend Gemba walks and promote Op Ex/Lean engagement, continuous improvement, and MDI integration.
• Execute defined client computing lifecycle processes.
• Assist with support and hands‑on activities of network and server infrastructure.
• Troubleshoot and resolve user support issues in collaboration with other IT team members utilizing Major/Minor Incident Management tools and processes.
• Deploy emerging application technology solutions to physical locations and business users.
• Participate in and support project teams to improve IT and business operations.
• Provide user training when necessary.
• Support the IT strategy and maintain alignment with the business.
• Act as a primary liaison for major downtime and incident management/communications.
• Drive the adoption of standard work processes and application functionality.
• Manage minor IT projects and business analysis tasks.
• IT contact for the business regarding IT related information and project requests.
• Collaborate with the business to create requirements and process documentation; create design flows and narratives, assist developers with technical design; monitor / perform testing and implement process change.
• Support IT initiatives across multiple manufacturing sites as needed.
• Follow and promote defined ticket management procedures including the use of standard ticket management tools.
• Partnership between SBU and Enterprise Services initiatives.
• Manage and support OT asset administration in alignment with Cybersecurity strategy.
• Self-motivated and able to work with limited direction
• Excellent verbal, written, and interpersonal communication skills
• Strong analytical and problem-solving skills
• Ability to work in cross-functional teams
• Customer service oriented
• Ability to prioritize and multitask effectively
• Business partnering IT service management
• Business analysis
• Software Functional aptitude
• Data management and analysis
• Strong sense of urgency to resolve issues
• Project management
• Remote Support

What you will bring:

• Bachelor's or Associate's degree in an IT-related field or equivalent experience.
• Broad technical IT knowledge and awareness of industry trends.
• Proven operational excellence skills, including root cause analysis, risk reduction, and change management.
• Strong troubleshooting skills and familiarity with Microsoft Windows operating systems.
• Experience with Microsoft Office Suite, SharePoint, Teams, and Visio.
• Proficiency in PC hardware troubleshooting (Dell) and printer desktop/multifunction devices (Xerox, Zebra).
• Project management and business analysis experience.
• Familiarity with manufacturing processes and systems (MES, PLM, ERP).
• Technical acumen, including SQL, data management tools, and Oracle databases.
• Experience with DELMIA Apriso is preferred but not required.
• Excellent business partnering and communication skills.

Annual Base Salary Range or Hourly Base Pay Range: $56,300.00 - $80,255.00 Compensation Type: Salary Incentive Eligible: No Sales Commission Eligible: No Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off, including in support of volunteer and parental leave needs.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Thrive at work and at home:

• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Safety Sensitive Role: No

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

At Trane Technologies, we’re climate innovators with the courage to look at our world’s challenges and see endless opportunities. We aren’t afraid to make bold commitments that set new standards to enhance the health and well-being of our employees, customers, communities, and the planet we share. Learn more about what we do & how we do it. Joining the Trane Technologies team is more than just a job – it’s the beginning of a career full of purpose, impact, and meaningful contributions that challenge what’s possible for a more sustainable future. Together, we know we can change the world. With an inclusive culture, benefits to support you and your family, limitless opportunities to grow, flexibility to help you balance life’s demands, and more – you’ll be supported to thrive at work and at home. Learn more about building a career with us.

We are committed to providing reasonable accommodations to our candidates and employees who may need assistance with application or recruitment processes due to disability or impairment. To request an accommodation, please contact us at: [e-mail]