IT Support Analyst

Justrite Manufacturing Co LLC; Brooksville (FL); On-site; USD 65,000 - 75,000; Full time

Job summary

A leading industrial safety firm in Brooksville, FL is seeking an IT Support Analyst to deliver exceptional technical support, ensuring the smooth operation of IT services for over 1,500 users. The ideal candidate will have a Bachelor’s degree in IT, a few years’ experience, and possess strong troubleshooting and networking skills. This position offers a competitive salary ranging from $65,000 to $75,000 and a robust benefits package, including medical and dental coverage, 401K matching, and generous paid time off.

Benefits

Comprehensive medical coverage

401K with company match

Generous paid time off

Qualifications

• 4-5 years of hands-on experience in fast-paced environments.
• Experience supporting on-site and remote users for over 1,000 users.
• Demonstrated experience in Windows 2016+ Active Directory.

Responsibilities

• Provide day-to-day operations for the IT Service Desk.
• Maintain software and hardware inventory and compliance.
• Monitor critical production processes for business operations.

Skills

Technical support

Networking

Troubleshooting

Customer service

Windows OS

Education

Bachelor's degree in Information Technology or related field

Tools

CompTIA A+

Network+

MCP

Job description

Overview

About Justrite Safety Group

At Justrite Safety Group, we're a dynamic organization dedicated to protecting people, property, and the planet. Our portfolio of companies collaborates to deliver advanced industrial safety solutions that set the standard for excellence. As our business grows, we look for top talent to join our team as we lead in revolutionizing industrial safety, ensuring that every worker returns home safe, every workplace remains secure, and our environment thrives for generations to come. Safety is our passion.

The Contribution You’ll bring to this Role

The IT Support Analyst will be based out of our Brooksville, FL office and is responsible for providing outstanding technical support of computer systems and networking infrastructure. This role will serve as the first point of contact for all users seeking technical assistance, representing the face of IT in the company. The role will provide technical support directly to employees, performing on-the-spot diagnostic evaluations, discovering efficiency gains, and standardizing all routine tasks. The role will work with IT staff members to support business partners, ensuring that all operational activities exceed service levels and align with enterprise goals. They will take service desk calls, process service desk tickets, and assist in network administration and security. The role will also assist IT members with Active Directory Users & Computers, O365 administration, VoIP endpoint troubleshooting, and Exchange Management. The person will identify, prioritize, and resolve critical hardware, software, infrastructure, and security issues that impact business operations for 1,500 users across multiple sites.

In this role, you will report directly to the Director of IT Operational Excellence, setting the stage for your career to grow, with potential advancement within 3–5 years as you contribute to organizational goals.

About the Team

Our IT team is composed of professionals recognized as some of the best in the industry. They bring experience and innovation, ensuring we remain at the forefront of technology. With a collaborative mindset and a commitment to excellence, the team drives success by creating solutions that power our operations. The IT team is integral in helping us achieve business goals.

What You’ll Do at Justrite

• Primary responsibility for day-to-day operations for the IT Service Desk, including prioritization and troubleshooting of end user support tickets, root-cause analysis, and issue resolution. Ensure service delivery and customer satisfaction exceed published service level agreements and report key performance indicators to the management team.
• Provide end user support across all virtual and physical machines, maintain up-to-date hardware/software on all end user machines and network hardware, according to update schedule
• Respond to customers via deskside, phone, email or MS Teams chat
• Create and maintain all standard work instructions as it relates to end user computing, network configs and mappings
• Monitor, in conjunction with applicable service providers, all critical production processes and technologies that have high visibility and impact on business operations
• Maintain company standards and assist with inventory management for both software and hardware. Maintain license counts and compliance for all tools including ERP and associated applications
• Ability to work well in a team as well as individually
• Ability to lift up to 50 pounds
• Occasional after-hours support will be needed

Your Skills and Expertise

To ensure your success from day one in this role, Justrite requires the following qualifications at a minimum:

• BS in Information Technology, Systems/Network Administration, Computer Science, MIS, CIS or related field strongly preferred
• Certification in CompTIA A+, Network+ or MCP a strong plus
• 4 to 5 years of hands-on experience in fast-paced environments
• Experience supporting on-site and remote users in a Windows based environment for over 1,000 users
• Demonstrated experience in the following networking concepts: Directory Services (e.g. Windows 2016+ AD, LDAP, O365), Systems (e.g.AS/400, Windows, MS Exchange, VMware, VDI, RDS), Internet Protocols (DNS, HTTP, SMTP, SSL)
• Experience with different network types (LAN, WAN, VPN) and Cisco switch configuration
• Working knowledge using remote tools to support users on Remote Desktop Services or VMWare

Additional qualifications that could help you succeed even further in this role include:

• Ability to image computers on site as well as manage on-site hardware inventory
• ERP system knowledge a plus
• Great troubleshooting skills for Windows 10, VPN, Windows Server, Active Directory, MS Office, Exchange
• Competent in handling software licensing process
• Ability to work efficiently in a fast-paced environment while managing multiple priorities
• Ability to provide excellent customer service and explain technical jargon in non-technical terms
• Strong logical and analytical skills
• Able to find root causes of problems and quickly implement solutions
• Able to prioritize user requests according to urgency
• Excellent verbal and written communication skills. Ability to create Knowledge Base articles on IT procedures
• Ability to learn new technical and business concepts quickly
• Ability to update a ticket with notes of a good problem statement and troubleshooting before escalation

Compensation

The position offers a competitive base salary ranging from $65,000-$75,000. Actual base salaries will vary based on location, relevant experience and performance. This role is eligible for an annual incentive plan to enhance total compensation when Justrite Safety Group and its business units achieve targets.

Benefits

Our benefits package includes comprehensive medical, dental, and vision coverage, flexible hours and work options, a 401K with company match, company-paid disability insurance, generous paid time off and personal days, and a wellness program designed to support overall health and happiness. Benefits vary by role and business needs.

Why Choose Justrite Safety Group?

Justrite provides a platform to collaborate with professionals in the field and contribute to cutting-edge solutions. The company focuses on career advancement, empowering employees to grow professionally in a meaningful environment.

Join us and be part of a team dedicated to product excellence and making a positive impact in our company and community.

Equal Opportunity

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.