IT Support Analyst

Amatriot Group, LLC; Bethesda (MD); On-site; USD 65,000 - 75,000; Full time

Job summary

Amatriot Group, LLC is seeking an IT Systems Administrator to support NSWC Carderock West in Bethesda, MD. The role features a team of nine IT professionals maintaining mission-critical systems and collaborating with government personnel.

A Secret clearance is required, with growth opportunities in SQL, PHP, and Windows Server environments. The position emphasizes daily customer interaction, incident response, and adherence to DoD security standards, including STIG implementation.

Qualifications

• Bachelor's degree preferred in Computer Science/Information Technology or STEM field.
• Experience administering Windows operating systems and enterprise IT environments.
• Experience with Microsoft SQL Server and writing SQL queries.
• Experience supporting PHP-based web applications.
• Strong interpersonal and customer service skills.
• Active Secret security clearance.

Responsibilities

• Administer, maintain, and support Windows-based server and workstation environments.
• Install, configure, patch, and troubleshoot OS, enterprise software, and server applications.
• Provide day-to-day systems administration for production, development, and test environments.
• Monitor system performance, availability, and security for mission-critical systems.
• Diagnose and resolve hardware, software, database, and network issues promptly.
• Participate in system upgrades and vulnerability remediation efforts.
• Document system configurations and maintain asset inventory.

Skills

Windows Server administration

SQL Server

PHP web applications

Active Directory

Customer engagement

Education

Bachelor's degree in Computer Science/Information Technology or STEM

Tools

IIS

PowerShell

VMware

Job description

Location NSWC Carderock West Bethesda MD Security Clearance Secret Job Type Full Time Target Salary Range 65 000 75000 This represents the potential salary range for this position depending on education level years of experience andor certifications in addition to other position specific requirements which may impact salary

Position Overview

The Amatriot Group is seeking a motivated IT Systems Administrator to support the Naval Surface Warfare Center Carderock in West Bethesda Maryland This position is part of a collaborative team of nine IT professionals responsible for maintaining and supporting mission critical information systems that enable the Navys engineering research and development mission This role is ideal for an early to mid career IT professional with a strong foundation in systems administration SQL databases and PHP based web applications who enjoys working in a customer facing environment The selected candidate will provide daily technical support to government personnel while administering servers maintaining databases troubleshooting enterprise applications and ensuring the reliable operation of critical IT infrastructure The successful candidate will possess excellent interpersonal and communication skills as this position involves daily interaction with government customers technical staff and program stakeholders

Key Responsibilities

Systems Administration and Infrastructure Support

• Administer maintain and support Windows based server and workstation environments supporting Navy engineering programs
• Install configure patch and troubleshoot operating systems enterprise software and server applications
• Provide day to day systems administration for production development and test environments
• Monitor system performance availability and security to ensure reliable operation of mission critical systems
• Diagnose and resolve hardware software database and network related issues in a timely manner
• Participate in system upgrades infrastructure modernization efforts and continuous process improvement initiatives

Database and Application Support

• Develop maintain and troubleshoot SQL databases including writing and optimizing SQL queries stored procedures and database maintenance activities
• Support and maintain PHP based web applications and internal business systems
• Perform routine application updates configuration changes and software deployments
• Assist with testing and validating new software releases prior to deployment

User Support Access Control and Customer Service

• Assist with user account management permissions Active Directory administration and access control
• Interface directly with government customers to gather requirements resolve technical issues and provide exceptional customer service
• Collaborate closely with fellow system administrators software developers database administrators and network engineers to support ongoing projects and operational requirements

Security Compliance and Resilience

• Support backup and disaster recovery processes to ensure data integrity and system resilience
• Coordinate with cybersecurity personnel to maintain compliance with DoD security requirements and STIG implementation
• Participate in vulnerability remediation and system hardening efforts

Documentation and Asset Management

• Document system configurations operational procedures technical issues and resolutions
• Maintain accurate inventory of IT assets and system documentation

Qualifications

Education

• EducationBachelors degree in Computer Science Information Systems Information Technology Engineering or another STEM related discipline is preferred
• Equivalent professional experience may be considered in lieu of a degree

Experience

• ExperienceExperience administering Windows operating systems and enterprise IT environments
• Experience working with Microsoft SQL Server or other relational database management systems
• Experience writing SQL queries and performing database maintenance activities
• Working knowledge of PHP and supporting PHP based web applications
• Familiarity with Microsoft Windows Server administration
• Experience troubleshooting operating systems software applications and enterprise IT systems

Skills

• Strong analytical and problem solving abilities
• Excellent verbal and written communication skills
• Demonstrated ability to work directly with customers in a professional service oriented environment
• Ability to manage multiple priorities in a fast paced technical environment

Clearance

• Active Secret security clearance

Preferred Qualifications

• CompTIA Security certification or ability to obtain prior to start or shortly after hire
• Experience supporting Department of Defense or federal government IT environments
• Familiarity with Active Directory Group Policy DNS DHCP and Windows domain administration
• Experience with IIS web server administration
• Knowledge of PowerShell or other scripting languages
• Familiarity with Linux administration
• Experience performing software installations upgrades and patch management
• Understanding of cybersecurity best practices vulnerability management and DoD RMF requirements
• Experience supporting virtualized environments using VMware or Hyper V
• Familiarity with source control and software deployment processes
• Knowledge of backup technologies and disaster recovery procedures