IT Support Agent

Futureshaper.com; Georgia (VT); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading organization in tech education is seeking a remote onboarding coordinator. Your role will involve facilitating the onboarding of new hires, managing technical requests, and ensuring a smooth transition into the organization. You will work remotely in a diverse team across multiple countries, utilizing modern digital tools to enhance collaboration.

Benefits

Full-time remote work

Comfortable digital office with modern tools

Diverse and tight-knit team

Qualifications

• Advanced level of English (B2-C1).
• Previous experience in tracking systems like Jira is preferred.
• Interest in the tech industry and ability to organize tasks effectively.

Responsibilities

• Facilitate the onboarding process and coordinate with IT and HR teams.
• Act as the first point of contact for helpdesk requests.
• Assist in developing and improving onboarding and helpdesk procedures.

Skills

Customer-oriented

Multitasking

General understanding of IT

Tools

Jira

Gmail

Notion

Job description

Description

TripleTenis a service that empowers individuals, regardless of their prior experience, to embark on the exciting and challenging journey of mastering tech professions. Our bootcamps focus on training students in software engineering, data science, business intelligence analytics, and QA engineering in a feasible and accessible way, ultimately leading them to thrive in a new career.

Our mission is to ensure that every student has the opportunity to successfully master a new profession, find their purpose, and become a valuable member of the tech industry. TripleTen is a remote-first organization, mirroring our students who complete our bootcamps in a remote environment.

What you will do

• Facilitate the onboarding process by granting new hires access to necessary systems, applications, and tools.
• Coordinate internal Swag shop.
• Coordinate with IT and HR teams to ensure all onboarding tasks are completed timely and accurately.
• Act as the first point of contact for helpdesk requests and technical issues.
• Utilize the internal knowledge base to troubleshoot and resolve common technical problems.
• Escalate complex issues to the appropriate IT support teams when necessary.
• Assist in developing and improving onboarding and helpdesk procedures.

Requirements

• Advanced level of English (B2-C1);
• Customer-oriented, enjoy helping people, and able to multitask;
• General understanding of the IT industry and tools (Gmail, Notion)
• Previous working experience in tracking systems (Jira);
• Interest in the tech industry, ready to dive into it, understanding the processes of IT products, and online services;
• Ability to organize oneself, everyone, and everything around.

What we can offer you

• Full-time remote work in EST time zone;
• Monthly payment of 500-800 USD gross;
• A comfortable digital office. We use modern digital tools— Miro, Notion, Google Meet, etc.— to make the process of working together seamless;
• Diverse and tight-knit team which is spread out across Israel, Serbia, US, Georgia, Armenia and more.

Disclosures

*This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

**TripleTen is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national original, age, religion, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.