IT Support Administrator

MACOM; Lowell (MA); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Professional development opportunities

Job summary

MACOM, a global leader in semiconductor solutions, is seeking an IT Support Administrator to join our Lowell, MA team. You will provide Tier 1–2 support for desktops, laptops, mobile devices, and business applications, delivering timely remediation and quality user experiences.

Responsibilities include imaging and provisioning devices, managing ITSM tickets, supporting Microsoft 365, and assisting with onboarding, relocations, and asset lifecycle. Occasional travel may be required.

Qualifications

• Minimum 2 years in IT support or help desk.
• Experience with Windows 11 and macOS.
• Experience with endpoint imaging and management platforms.

Responsibilities

• Provide Tier 1 and 2 desktop and device support.
• Diagnose and resolve hardware, software, networking incidents.
• Escalate complex issues to senior technical teams.
• Configure and maintain endpoint devices using imaging/provisioning.
• Document work in the ITSM ticketing system and meet SLAs.
• Deliver remote support to employees across U.S. and international offices.
• Support Microsoft 365 and collaboration tools.
• Assist with onboarding, relocations, and asset lifecycle.
• Create and maintain technical documentation and KBs.
• Train end users on supported technologies and best practices.
• Manage lifecycle of IT assets including procurement and disposal.
• Partner with vendors to support IT infrastructure.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Self-motivated

Tools

Active Directory

Azure AD

Intune

SCCM

KACE

LANDesk

MDM

VPN

Job description

MACOM (NASDAQ: MTSI) is a global leader in the design and manufacture of advanced semiconductor products across a diverse range of end markets, including Data Centers, Telecommunications, Industrial and Aerospace and Defense. We develop innovative, cutting-edge technologies and products across the spectrum of radio frequency (RF), microwave, millimeter wave, photonics and high-speed analog technologies. Our solutions support critical network infrastructure applications like artificial intelligence, high performance computing, satellite communications, radar, unmanned aerial vehicles, medical equipment, test and measurement and advanced wireless networks.

MACOM has more than 75 years of expertise in semiconductor process development, wafer fabrication, circuit design, advanced packaging, systems architecture and applications engineering. We are committed to our customers’ success. We partner with customers to help solve their most challenging problems by providing semiconductor solutions that are at the forefront of the highest power, highest frequency and/or highest data rates.

Leading technologies, innovative products and driven employees. Come be a part of MACOM and help advance the next generation of connectivity infrastructure!

IT Support Administrator

Key Responsibilities

• Provide Tier 1 and Tier 2 support for desktop, laptop, mobile device, application, access, and security-related issues.
• Diagnose, troubleshoot, and resolve hardware, software, networking, and business application incidents and service requests.
• Escalate complex issues to senior technical teams and collaborate through resolution.
• Build, configure, deploy, and maintain endpoint devices using standardized imaging and provisioning processes.
• Manage and document all work through the IT service management (ITSM) ticketing platform while meeting established service level objectives.
• Deliver remote support to employees across U.S. and international office locations.
• Support Microsoft 365, collaboration tools, endpoint management solutions, and corporate applications.
• Assist with onboarding, offboarding, employee relocations, and technology refresh initiatives.
• Create, maintain, and improve technical documentation, knowledge base articles, and support procedures.
• Conduct one-on-one and small-group end-user training sessions on supported technologies and best practices.
• Manage the lifecycle of corporate IT assets, including procurement, receiving, inventory management, deployment, recovery, and disposal.
• Partner with vendors and service providers to support infrastructure, hardware, software, and telecommunications solutions.
• Participate in office technology projects, site support activities, and periodic travel as required.

Required Qualifications

• Minimum of 2 years of experience in an IT Support, Help Desk, Desktop Support, or End User Services role.
• Strong customer service mindset with excellent interpersonal and communication skills.
• Experience troubleshooting and supporting Windows 11 and macOS environments.
• Experience with endpoint imaging, deployment, and management platforms such as Microsoft Intune, SCCM/MECM, KACE, LANDesk, or similar solutions.
• Strong analytical and problem-solving skills with the ability to identify root causes and implement effective solutions.
• Experience working with IT ticketing and service management platforms.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Self-motivated with the ability to work independently and collaboratively within a team environment.
• Strong written and verbal communication skills.
• Demonstrated adaptability, initiative, and commitment to delivering high-quality support.
• Ability to safely lift and move IT equipment, including desktop computers, monitors, printers, and related hardware.

Preferred Experience & Technical Skills

• Microsoft 365 administration and support experience.
• Mobile device support and troubleshooting for iOS and Android platforms.
• Experience with endpoint management, mobile device management (MDM), and device compliance solutions.
• Knowledge of Active Directory, Entra ID (Azure AD), Microsoft Intune, and endpoint security best practices.
• Experience supporting Zoom, Outlook, OneDrive, SharePoint, and other collaboration technologies.
• Knowledge of asset management, hardware lifecycle processes, and inventory tracking systems.
• Familiarity with enterprise networking concepts, VPN technologies, and remote support tools.

Work Schedule & Location Requirements

This is a full-time, on-site position.

• Employees are expected to work on-site Monday through Friday.
• Standard working hours are 9:00 AM to 5:30 PM.
• Regular in-person support for employees, conference rooms, office technology, and hardware deployments is required.
• Position may require occasional after-hours support and periodic travel to company locations based on business needs.

Eligibility Requirements

Due to ITAR regulations, only candidates who qualify as U.S. Persons, including U.S. citizens, U.S. nationals, lawful permanent residents, refugees, or individuals granted asylum, are eligible for consideration for this position.

EEO:

MACOM is an Equal Opportunity Employer committed to a diverse workforce. MACOM will not discriminate against any worker or job applicant on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, military service, marital status, or any other category protected under applicable law.

Reasonable Accommodation:

MACOM is committed to working with and providing reasonable accommodations to qualified individuals with physical and mental disabilities. If you have a disability and are in need of a reasonable accommodation with respect to any part of the application process, please call [phone] or email [e-mail]. Provide your name, phone number and the position title and location in which you are interested, and nature of accommodation needed, and we will get back to you. We also work with current employees who request or need reasonable accommodation in order to perform the essential functions of their jobs.

Hourly Range

The Hourly Range for this position is $24.00 – $38.00 per hour. Actual salary offered to candidates will depend on several factors, including but not limited to, work location, relevant candidates’ experience, education, and specific knowledge, skills, and abilities.

Benefits:

• Health, dental, and vision insurance.
• Employer-sponsored 401(k) plan.
• Paid time off.
• Professional development opportunities.